Director of Performance Improvement

Director of Performance Improvement – ABA Centers of America (Corporate HQ) 

Remote with Travel Expectation of 75% - EST and CST Time Zones

Who We Are 

We are the nation’s fastest-growing provider of autism care, delivering high-quality Applied Behavior Analysis (ABA) therapy across a rapidly expanding footprint. Since our founding in 2020, we’ve scaled from a single clinic to nearly 70 operating areas in more than a dozen states, supported by a high-performance corporate infrastructure and data-driven decision-making. 

Recognized as the #5 fastest-growing private company in America by Inc. magazine, ABA Centers of America is a self-funded, founder-led organization—a rarity in today’s healthcare landscape. We’ve achieved this growth without private equity, relying instead on operational discipline, smart capital allocation, and a relentless focus on outcomes. 

Our corporate team plays a mission-critical role in this success—developing scalable systems, managing risk, and driving the analytics that power our growth. If you’re a strategic thinker who thrives in a fast-paced, purpose-driven environment, we offer a unique opportunity to help shape the future of autism care—while building on a legacy of operational excellence. 

Our Origin Story 

ABA Centers of America was founded by a father whose personal journey navigating autism care for his daughter revealed deep gaps in access, consistency, and quality across the system. Determined to disrupt the status quo in the autism care field and eliminate the unacceptably long wait lists for treatment, he built a company rooted in compassion, clinical excellence, and a relentless commitment to care that makes a difference. 

Recognition & Awards 

Our commitment to operational excellence, ethical leadership, and transformative care has earned our company and leadership national recognition from trusted sources, including: 

• Inc. 5000 – 5th Fastest-Growing Private Company in America. 

• Financial Times – #1 on "The Americas' Fastest Growing Companies".  

• EY Entrepreneur Of The Year® U.S. Overall. 

• South Florida Business Journal’s Top 100 Companies. 

• Florida Trend Magazine's 500 Most Influential Business Leaders. 

• Inc. Best in Business, Health Services.  
   

About the Role 

The Director of Performance Improvement supports the Vice President of Operational Performance Excellence by assisting in the turnaround of underperforming ABA therapy centers and the successful launch of new centers. Additionally, supporting in an operations capacity when needed. The ideal candidate is a proactive operator with strong analytical skills, on-the-ground leadership experience, and a passion for improving clinical and business outcomes. The position requires frequent travel, a strong ability to follow through on operational directives, and effective coordination with both center-level and corporate teams.

Key Responsibilities

Turnaround & Operational Support

• Support the VP in conducting operational audits of underperforming centers to identify gaps in performance, staffing, and service delivery.
• Execute improvement plans developed in partnership with the VP, following up regularly with center leaders to ensure changes are embedded.
• Assist in standardizing workflows and procedures across assigned centers to improve consistency, efficiency, and quality of care.
• Collect and analyze center-level performance data to track progress on KPIs and escalate concerns proactively.

New Center Launch Assistance

• Coordinate with cross-functional teams to ensure readiness for new center openings, including staffing, training, licensing, and compliance.
• Serve as the on-site support during the opening phase to establish foundational processes aligned with organizational standards.
• Support in transitioning of new leaders when appropriate.
• Report progress and operational needs to the VP to ensure timely issue resolution and support.

Staffing and Culture Support

• Help assess staffing models and provide real-time recommendations on resource needs.
• Support onboarding and training of new staff during turnarounds or center launches.
• Promote adherence to the company’s 10 Non-Negotiables and overall culture of accountability.

Compliance & Quality Oversight

• Conduct routine audits for quality assurance and regulatory compliance.
• Support implementation of corrective action plans when issues are identified.
• Help prepare centers for licensing renewals, payer audits, and internal reviews.

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Psychology, or a related field preferred.
• 2–3 years of healthcare or behavioral health operational experience, preferably in a multi-site setting
• Exposure to ABA therapy, autism services, or a related field is a strong plus
• Experience with center launches, turnarounds, or project-based operations work
• Strong organizational and follow-through skills
• Effective communicator across all levels of leadership
• Capable of traveling up to 75% of the time

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

About ABA Centers of America

ABA Centers of America is committed to maintaining a culture led by seasoned professionals who share a vision of becoming the nation’s leading provider of autism care. We acknowledge this form of healthcare demands unique, personal dedication. By identifying individuals possessing the right blend of compassion and expertise, we can provide our clinical team members with the support and opportunities they need to flourish.

Join our mission and help build the future with purpose!

ABA Centers of America participates in the U.S. Department of Homeland Security E-Verify program.