Senior Business Systems Analyst

At HubSpot, we have been on an incredible journey building world class Marketing, Sales and Services products that help small and medium size businesses grow better. As part of this journey, we are looking for a Senior Business Systems Analyst to support the development of technology that enables that growth. 

In this role, you will be part of the Sales Systems Acceleration Team and work closely with the Sales, Sales Strategy, Sales Operations and Flywheel Product functions to evaluate Sales Demo systems, processes and data in order to increase efficiency and improve our sales teams’ abilities to showcase Hubspot’s products to potential and existing customers.

What you’ll do:

• Build out functional and technical requirements.
• Triage, groom and prioritize incoming requests from sales, engineering and product teams.
• Monitor system integrations and performance.
• Coordinate and perform QA and User Acceptance testing.
• Automate provisioning of portals and ensure new reps get access to portals.
• Perform portal configuration and use Workato to build automation.
• Work closely with product managers, program managers, automation analysts, designers, and engineers to understand problems and find the best available solution.
• Strong focus on quality and impact - quality of data, performance, user experience, etc
• Be a subject matter expert in Demo systems and processes and have a clear understanding of the current pain points and business problems that reps are facing.
• Manage collaboration between multiple teams while communicating risks, issues, escalating blockers and tracking action items. 
• You will work with internal business partners and technical teams to continuously improve our systems and the capabilities that underpin them.
• You will be part of our culture of HEART .

Required skills:

• 3 to 5 years of relevant work experience as a Business Systems Analyst.
• Familiarity with HubSpot CRM.
• Familiarity with iPaaS and low code/no code tools such as Workato and Boomi.
• Ability to write, read and modify SQL queries.
• Ability to build complex Excel/Google sheets formulas.
• Familiarity with data modeling, data integration, data transformation, ETLs, and RESTful APIs.
• Excellent understanding of CRM systems framework and workflows. 
• Excellent troubleshooting and problem solving skills.
• Excellent written and verbal communication skills.
• Demonstrated track record of simple technical solutions that deliver high enterprise value.
• Can work across multiple teams with disparate missions within the same functional area.
• This is a fast-paced and challenging role. You need to be comfortable with effectively managing and adapting to change.
• The ability to self-manage and self-direct are required. You will perform as a functional leader and a subject matter expert in your space.

The following skills will be considered a plus:

• Familiarity with Demo tools such Saleo, WalkMe and Testbox.
• Familiarity with Google Suite.
• Experience with data warehousing, data lake and data visualization tools like Snowflake and Looker.
• Experience with AI models and ML frameworks (LLMs, vector databases and transformers).
• Presentation skills.

Cash compensation range: 115400-184600 USD Annually