Manager Strategic Program Delivery and Operations

Company :

Job Description : 

JOB SUMMARY 

As a hybrid role, this position requires on-site work. Employees who live within a 50-mile radius of Pittsburgh or Camp Hill are required to work in the office on Tuesdays, Wednesdays, and Thursdays each week.

The Strategic Program Delivery and Operations manager is a strategic and influential role designed to steer, innovate and lead transformation Implementations.  This position calls for a visionary leader who can blend technological acumen with strategic business insights to drive operational excellence and transformative outcomes. The ideal candidate will possess a deep understanding of systems, demonstrating an ability to navigate complex transformation initiatives with a focus on delivering value, enhancing operational efficiency, and achieving strategic business goals. This role demands a leader who is adept at fostering collaboration, inspiring innovation, and cultivating a culture that prioritizes purposeful execution, teamwork, and a customer-first approach. Through strategic direction and impactful leadership, this manager will play a crucial role in shaping the future of the organization landscape, ensuring alignment with overall business objectives and delivering sustainable growth and competitive advantage.

 
ESSENTIAL RESPONSIBILITIES 

• Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity.  Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Lead the strategic planning and execution of systems across Finance and other areas, ensuring operational excellence and alignment with business priorities through the management of the organization's portfolio of technology and non-technology initiatives from initiation through execution, ensuring alignment with strategic goals.  Establish and report upon qualitative and quantitative measurements of project status and success.
• Own all aspects of the cloud operations process lifecycle, including strategy, planning, and cloud governance, including the Change Advisory/Change Control Board, and oversee change management activities.  
• Drive operational excellence through the identification and implementation of continuous improvement initiatives, best practices, and procedures across all areas of operations. Define KPIs, metrics, and SLAs to measure and monitor performance, cost, and support baselines.
• Champion continuous improvement initiatives for tools and processes to support the expansion of cloud services and customer base.
• Other duties as assigned or requested.

EXPERIENCE 

Required 

• 3 years of experience in management or leadership role.
• 6 years of experience in project management.

​

Preferred 

• 5 years of experience in consulting, technology services, cloud operations, or related field.
   

SKILLS 

• Track record of driving transformational change, leading teams, developing talent, and building relationships
• Outstanding customer focus, results orientation, strategic thinking, change advocate, continuous improvement, talent development          
• Analytical and problem-solving skills
• Strong leadership and interpersonal skills

EDUCATION 

Required 

• Bachelor's degree or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Preferred 

• Masters

LICENSES or CERTIFICATIONS 

Required 

• None 

 
Preferred 

• Project Management Professional (PMP)
• Information Technology Infrastructure Library (ITIL)
• Lean Six Sigma

Language (Other than English): 

None 

Travel Requirement: 

0% - 25% 

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS 

Position Type 

Office- or Remote-based 

Teaches / trains others 

Occasionally 

Travel from the office to various work sites or from site-to-site 

Rarely 

Works primarily out-of-the office selling products/services (sales employees) 

Never 

Physical work site required 

No 

Lifting: up to 10 pounds 

Constantly 

Lifting: 10 to 25 pounds 

Occasionally 

Lifting: 25 to 50 pounds 

Rarely 

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. 
 
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. 
 
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.  
 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.  

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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