Professional Services Project Manager

About Delinea:
Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn,  X, and YouTube. 

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Professional Services Project Manager Summary:

The role of the Project Manager is twofold:

1.) Manage Delinea’s large packaged and custom projects, from time of sale until project completion. This includes facilitating the kickoff calls/meetings and managing the scope, schedule, budget, resources, and timely delivery of deliverables during the projects.

2.) Serve as the global Program Manager leading one of our most strategic cross-functional initiatives. As the lead of this new Center of Excellence (COE), this includes customer cohort progress tracking, project scheduling, partner management, resource management and will serve as the primary point of contact for all things upgrade related.

For both responsibilities, it includes ensuring that projects are completed as close to the originally stated timeline as possible, and within the initial budget, or if that’s not possible due to changing conditions, ensuring that clients are notified in a timely manner of scope changes that may impact the timing, scope, or cost of a project. The Project Manager works closely with consultants, architects, and other Project Managers in the Professional Services team, and with staff from other departments within Delinea including Technical Support, Sales, Engineering and Partners.

This remote position will report to the Sr. Director of Professional Services, Project Management. Ideally, the candidate will be in the United States.

What You'll Do:

Work with technical consultants and architects from both Delinea and Delinea’s services partners to:

• Help facilitate services project scoping calls, introductory calls, regular status reporting, and other meetings.

• Manage project scope, schedule, budget, resources, and deliverables from inception to execution.

• Facilitate and document requirements.

• Enforce the Global Professional Service Delivery Methodology

Ensure timely kickoff calls with handoff and set clear expectations for each project, including:

• Ensure that key KPIs including budget, schedule, etc. are maintained.

• Ensure timely change requests are submitted

• Keep Professional Services management team informed of projects requiring intervention

• Use project management software such as Smartsheet to create clear project plans for projects, including tasks, sub-tasks, dependencies, resources, and timeframes.

• Collaborate with the Customer Success team to keep them informed about engagements in accounts that they manage.

• Collaborate with Sales and Professional Services leadership to keep them informed about engagement status, any blockers, or important issues that require intervention.

• Work closely with clients’ project managers to ensure that there is a joint understanding of the scope, timeframe, and deliverables of the project, including scope changes.

• Work closely with the Sr. Director of Project Management to align processes and methodology

What You'll Bring:

• Bachelor’s Degree or higher in a technical or communications field or equivalent experience – Project Management related degree is a strong plus.

• PMP, Prince2, or similar PMI certification.

• 5+ years of full-time work experience doing project management work for software or IT companies.

• Cyber Security Project Management is a plus • Excellent verbal and written communication skills.

• Ability to effectively manage multiple tasks and competing priorities

• Proven ability to effectively engage and work with clients, sales, consultants, and other technical roles such as support engineers.

• Solid experience with a project management tool such as Microsoft Project, Smartsheet, etc., and Microsoft Office tools.

• Experience using a Customer Relationship Management system such as Salesforce.

• Experience using a Professional Services Automation tool such as FinancialForce is a plus.

• Experience using a Customer Success platform such as Gainsight is a plus

Delinea Culture & Benefits:

Why work at Delinea?

• We’re passionate problem-solvers doing our part to make the world a safer place.

• We invest in people who are smart, self-motivated, and collaborative.

• What we offer in return is meaningful work, a culture of innovation and great career progression.

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, generous discretionary time off (DTO), and paid company holidays. We support all families with paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.