Senior Manager - Program Management, Change & Engagement - job 1 of 4
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Are you passionate about leading change and inspiring teams to embrace new ways of working? We are seeking a dynamic Senior Manager to join the Value Co-Creation (VCC) Enterprise Program Team. In this role, you’ll be at the forefront of enterprise transformation - driving engagement, fostering alignment, and enabling adoption of new operating models across the American Express product development lifecycle.
You’ll serve as a key connector across business, product, and technology teams, helping to shape how we plan, collaborate, and deliver value. This is a highly visible role that blends strategic thinking with hands-on change leadership.
The Program Manager will be a member of the VCC Enterprise Program Team (EPT), which operates cross-functionally to lead the overall transformation, including the design and delivery of change management, education, and communications to ensure successful adoption of the new ways of working. Key to the overall program’s success will be the partnerships formed across Technology, Business and Product leaders, as well as portfolio and planning teams, engaging them in the design and implementation of new processes and techniques.
What You’ll Do
The Program Manager will be an instrumental thought partner in strategic change management, enabling adoption of new ways of working. Specifically, this colleague will:
- Design and execute enterprise-wide engagement strategies that build awareness, drive adoption, and sustain behavior change across diverse stakeholder groups.
- Partner with colleagues to create communication plans and feedback loops that support transformation goals.
- Develop and facilitate content-rich experiences including awareness sessions, town halls, and community of practices that promote new ways of working.
- Create and curate enablement materials such as job aids, intranet sites, branded decks, and learning content that support team readiness and reinforce consistent messaging across transformation initiatives.
- Serve as a trusted advisor and visible change champion, providing guidance, answering questions, and supporting leaders and teams as they navigate new ways of working.
Qualifications
- Proven experience in change management, program management, and/or enterprise transformation.
- Experience designing and delivering change enablement strategies in large, matrixed organizations.
- Strong communication and facilitation skills, with a knack for simplifying complex ideas and ability to clearly communicate messages to a variety of audiences across functions and levels.
- Interpersonal and influencing skills with the ability to build cross-functional relationships.
- Proficiency in SharePoint and Microsoft PowerPoint and Excel.
- Bachelor’s degree.
Differentiators
- Background in management consulting or strategic planning.
- Familiarity with agile methodologies, and product development lifecycles.
- Experience working with C-suite or executive-level stakeholders.
- Self-starter and loves working in a lean, fast-paced, environment with the ability to pivot quickly and navigate ambiguity, forming solutions out of white space,
- MBA or advanced degree.
- PROSCI or related Certification
Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead cybersecurity risk oversight and data strategy as Director of Information Security Risk at American Express.
Lead architecture strategy for Digital Workplace technologies at American Express, driving innovation and transformation.
Lead complex infrastructure projects at UChicago Medicine, managing schedules, budgets, and compliance to support world-class healthcare facilities.
Lead complex infotainment system projects at Zoox, driving cross-functional collaboration to develop next-generation autonomous vehicle technology.
Red Hat is looking for skilled Scrum Masters to lead Agile teams and drive transformation efforts within its Core Platforms Engineering organization.
Lead the Enterprise Payments program at American Express, driving cross-functional project execution to redefine payment operations and accelerate innovation.
Lead cloud security projects and strategy at American Express as a Technical Project Management Manager, driving innovation and governance in public and private cloud settings.
Higher Logic is looking for a Remote Technical Project Manager to lead Agile software projects and coordinate cross-functional teams.
The Business Analyst role at Life.Church focuses on executing and optimizing generosity initiatives through strategic partnerships and cross-functional collaboration.
Lead client projects and HubSpot implementations for a dynamic, remote Project Manager role at Pavago that blends strategy and execution.
AECOM is looking for a detail-oriented Force Account Manager to oversee construction engineering and inspection projects in Connecticut, ensuring efficient document and project control.
Experienced Technology Project Manager needed at American Express to lead information security data initiatives with cross-functional teams in a hybrid work model.
A global-focused nonprofit is hiring a Learning and Innovation Manager to lead knowledge sharing and movement building initiatives for clean air advocacy.
Contribute to reshaping payment execution as an Associate Program Management professional at American Express, driving impactful enterprise-wide payment initiatives.
Lead and manage campaign finance reform and advocacy programs across California with Common Cause’s dedicated team advancing democracy.
American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
1863 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
