Associate, Program Management - job 1 of 12

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About Network & Acquiring Solutions 

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide. We are driving a strategic, multi-year Enterprise Payments program to bring all payments together into a center of excellence to drive operational excellence for payment execution, enable innovative payment products, services, and capabilities to be built effectively and efficiently, support our BU strategies more closely, and deliver on our customers’ evolving payment needs. 

About the Role 

This newly created role of PMO Associate /Analyst, Enterprise Payments Program Management is an exciting opportunity to drive a large scale, enterprise-wide program to redesign our payment execution operating model and accelerate the development of our enterprise payment services. The incumbent will be an integral member of the Enterprise Payments program office, helping to drive the day-to-day management, tracking, and reporting of the program, as well as the overall success of the Enterprise Payments Center of Excellence (COE). They will report into the Director, Enterprise Payments Program Management. 

Key Responsibilities 

• Support the program manager in the delivery of projects within Enterprise Payments Program that supports delivery of wider multi-rail - Business Solutions and Go to Market strategy. 
• Support the project and program manager in the preparation of materials and arrange workstream update meetings.
• Communicate program progress, updates, risks, escalations, and outcomes to program leadership. Drive communication across the various stakeholder teams to ensure integrity of the end-to-end solution.  
• Identify challenges and proactively seek to resolve or escalate risk and issues in a timely and well-articulated manner to the projects by engaging relevant stakeholders and PMs
• Produce accurate and insightful project update materials and artifacts, tailoring to various forums and committees.
• Liaise with Project Leads and Stakeholders to understand/cascade guidance and requirements, ensuring adherence to PMO standards
• Manage and maintain Project Plan standards.
• Provide regular quality checks of Milestones, Deliverables, Tasks within Project Plans.
• Review Change Request Forms and confirm required sign-offs.
• Leverage Project Tracking tools and provide update/reports on an ad-hoc basis.
• Lead in the collating and obtaining sign off for status reports for Large programs (10+ projects).
• Provide ad hoc data analysis.
• Work in collaboration with a global team on day-to-day tasks and strategic initiatives. 

Requirements/Qualifications 

• Project management or PMO in large change programs within financial services.
• Excellent Microsoft Excel & PowerPoint skills.
• Exceptional attention to detail and highly organized
• Experience managing successful small business and technology change projects in Payments within Financial Services. (2 Years + experience)
• Experience of planning and controlling project/PMO delivery
• Strong stakeholder management - Ability to build working relationships with key business stakeholders and business SMEs.
• Lead the governance structure that drives clear ownership, decision making, and risk management.
• Lead updates of the program/projects you own across multiple stakeholders within the business.
• Work with cross-functional teams to ensure seamless integration of product development with other workstreams, including payments operations, legal, and marketing.
• Proven ability to build, maintain, and leverage strong relationships with internal and external stakeholders, including industry partners and regulators.
• A strong understanding of user experience and design principles to ensure the product meets market needs.
• A bachelor’s degree in Business, Marketing, Engineering, or related field.
• Proven experience in Program or Project Management 
• 2 years+ working with Financial Services, ideally within in Fintech, Payment’s processor, or Credit Card environment as a Programme or Project Manager, or similar role   

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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