MONITORING AND EVALUATION PROGRAM MANAGER

New York City Emergency Management (NYCEM) helps New Yorkers before, during, and after emergencies through preparedness, education, and response. NYCEM is responsible for coordinating citywide emergency planning and response for all types and scales of emergencies. We are staffed by more than 200 dedicated professionals with diverse backgrounds and areas of expertise, including individuals assigned from other City agencies.

The Office of Strategic Operations (OSO), led by the Chief Strategy Officer, is responsible for managing high-priority agency-wide or citywide initiatives that support the growth of emergency management at both our agency and the City at large. OSO works to provide innovative proposals to continuously improve our internal, interagency, and externally facing operations. To accomplish its goals, OSO is organized into three Units: Analysis and Evaluation, Strategy and Innovation, and Continuity of Operations (COOP).
The Analysis & Evaluation (A&E) Unit is responsible for conducting qualitative and quantitative analyses to identify and track to completion recommendations that improve the City’s response posture.

The Monitoring and Evaluation Program Manager is responsible for leading the agency’s After-Action reporting process following real-world activations, as well as for developing and implementing an agency-wide monitoring and evaluation strategy to drive continuous improvement.

The Monitoring and Evaluation Program Manager will report to the Director of Analysis and Evaluation and will conduct the following duties:

- Deliver executive briefings and conduct real-time evaluations during emergency incidents to assess and enhance operations.
- Lead post-incident evaluations, including organizing and facilitating debriefs ("hotwashes"), surveys, and data collection efforts with NYCEM staff and partner agencies.
- Finalize After-Action reports (AARs) and corresponding improvement plans.
- Track implementation of corrective actions based on prior AARs and conduct analyses to assess their impact on future preparedness.
- Present executive-level reports on evaluation findings, improvement planning progress, and emerging trends.
- Manage and support the Monitoring & Evaluation Specialist, and/or consultants.
- Additional emergency management-related projects and responsibilities as assigned.

PREFERRED SKILLS

- Extensive experience in monitoring, evaluation, and learning and development.
- Past success in designing, implementing, and efficiently operating monitoring and evaluation (M&E) plan(s) from initiation to closeout stages at the organizational level
- Experience in survey design and implementation
- Knowledge of quantitative and qualitative research methods, including experience with relevant tools (e.g., qualitative analysis software)
- Excellent oral and written communications skills, including experience writing, briefing, and streamlining complex information into high-level reports for different audiences
- Excellent interpersonal and collaborative project management skills
- Experience with database build-out and maintenance using Airtable or similar platforms
- Strong organization, planning, and facilitation skills
- Strong ability to analyze complex information and identify patterns or essential issues
- Ability to handle multiple priorities in a fast-paced, small-team environment
- Strong Microsoft Office skills, including PowerPoint, Word, and Excel
- Knowledge and understanding of Emergency Management principles

In addition, the selected candidate will be able to demonstrate a proven ability in the following areas, from the agency’s performance management model:

Competencies:

o Knowledge – possesses appropriate subject matter expertise.
o Work Ethic and Productivity – produces consistently high quality, accurate, and on-time deliverables; takes responsibility, is dependable, and accountable, and follows through; is responsive to requests from leadership.
o Strategic Problem Solving and Innovation – is thoughtful and deliberate in approach to solving problems; demonstrates innovation and creative thinking.
o Effective Communication – communication is clear, precise, and timely; understands their audience and display confidence in delivering their message.
o Teamwork – encourage collaboration and motivate others; is able to both lead and follow when necessary; is an active listener and consider a broad range of perspectives.

**Studies have shown that women, people of color, and other under-represented groups are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are interested in finding the best candidate for the job and will consider any equivalent combination of knowledge, skills, education and experience to meet qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.**

EMERGENCY PREPAREDNESS SPECIAL - 94612

1. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accrediting organization and six years of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire, police, or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made; or

2. A baccalaureate degree from an accredited college and two years of satisfactory full time professional experience in the areas listed in "1" above; or

3. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences ,or related field and one year of satisfactory full-time professional experience in the areas listed “1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is to be made.

4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have a four-year high school diploma or its educational equivalent.

Special Note:
To be eligible for placement in Assignment Level II, individuals must have, after meeting the minimum requirements, one additional year of professional experience as described in ""1"" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.