IT Project Manager

Additional Information

Job Title: IT Project Manager (with Support Experience)

Location: Bensalem, PA 

Job Type: Full-Time - hybrid

Reports To: Director of Information Systems

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Overview

Job Summary: Healthcare Services Group is seeking an experienced and highly motivated IT Project Manager with a strong background in IT support to lead and deliver critical technology projects. The ideal candidate will possess a unique blend of project management expertise, technical acumen, and a deep understanding of support operations. This role involves overseeing the full project life cycle, from initiation and planning to execution, monitoring, and closure, while ensuring seamless integration with existing support processes and a focus on end-user satisfaction.

Responsibilities

Key Responsibilities:

• Lead and manage multiple IT projects concurrently, ensuring they are delivered on time, within scope, and within budget.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Develop detailed project plans, including timelines, resource allocation, and risk management strategies.
• Track project progress, identify potential risks, and implement mitigation strategies.
• Conduct regular project meetings, provide status updates to stakeholders, and address any impediments.
• Collaborate closely with developer resources overseas to ensure smooth transitions of new systems and applications into production.
• Develop and implement support plans, knowledge base articles, and training materials for new technologies.
• Identify opportunities to optimize support processes, improve incident resolution, and enhance user experience through project initiatives.
• Ensure that project deliverables meet operational readiness requirements for ongoing support.
• Build and maintain strong relationships with all project stakeholders, including senior leadership, department heads, technical teams, and end-users.
• Communicate project status, issues, and risks clearly and concisely to diverse audiences.
• Manage stakeholder expectations and ensure alignment on project objectives.
• Facilitate workshops and meetings to gather requirements, resolve issues, and gain consensus.

• Technical Acumen & Problem Solving:
• Possess a solid understanding of various IT domains (e.g., infrastructure, networking, software development, cloud computing, cybersecurity).
• Be able to understand technical complexities and translate them into actionable project tasks.
• Proactively identify and resolve technical issues and roadblocks in collaboration with technical teams.
• Quality Assurance & Documentation:
• Ensure that all project deliverables meet defined quality standards.
• Oversee the creation and maintenance of comprehensive project documentation, including requirements, design specifications, test plans, and post-implementation reviews.

Qualifications:

• 4+ years of experience in IT project management, with a proven track record of successfully delivering complex IT projects.
• 2+ years of hands-on experience in an IT support role (e.g., Help Desk, Desktop Support, Systems Administrator), demonstrating a strong understanding of IT service management (ITSM) principles.
• Proficiency in project management software (Jira, Confluence, Monday, Hubspot, etc.)
• Excellent communication (written and verbal), interpersonal, and presentation skills.
• Exceptional leadership, negotiation, and conflict resolution abilities.
• Proven ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills with a keen attention to detail.
• Ability to work independently and as part of a team.

Preferred Skills (Optional):

• Experience with specific technologies relevant to your organization (e.g., cloud platforms like Azure/GCP, CRM systems, ERP systems).
• In-depth knowledge and hands-on experience with multiple versions of Microsoft SQL Server (e.g., SQL Server 2016, 2017, 2019, 2022).
• Strong proficiency in T-SQL for querying, scripting, and automation.
• Knowledge of cybersecurity best practices.

Who We Are

Healthcare Services Group (HCSG) is an experienced partner managing housekeeping, laundry, dining, and nutritional services within the healthcare market. For over 45 years, we have provided essential services to thousands of healthcare communities nationwide. As one of America’s Most Trustworthy Companies, we have been recognized for treating our customers and employees fairly and pursuing excellence via an ever-evolving and expanding focus on training and developing team members at every level.

Ready to Join Us?

If you're looking for a role where you can lead with passion, drive positive change, and be part of a supportive and dedicated team, apply now and start making a difference at HCSG!

HCSG is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage employees to bring their authentic, original, and best selves to work for a culturally inclusive team. We offer equal employment opportunities (EEO) to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetics, ethnicity, pregnancy status, gender identity, sexual orientation, marital status, political opinions or affiliations, veteran status, or other legally protected classes. HCSG also complies with applicable state and local laws and federal law requirements that govern nondiscrimination in every location where we operate.