Director - Digital Program Management - job 1 of 4
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
American Express Global Commercial Services (GCS) Products is the leading provider of payment solutions for corporations and small businesses, offering a suite of products and services that help customers run and grow their businesses. Within GCS Products, the Cross-Product Business Experience & Design team is seeking a dynamic and strategic leader who excels at navigating ambiguity, driving innovation, and delivering meaningful outcomes in a fast-paced, evolving environment.
This role requires strong leadership and a broad skillset - including strategy development, concept creation, design thinking, program execution, stakeholder influence, and cross-functional collaboration.
As we continue to expand and innovate in the commercial space, we are hiring a Director – Digital Program Management to lead critical initiatives that will redefine how Middle Market customers engage with American Express.
This leader will play a key role in advancing our mission: to deliver a fully integrated digital business experience for Middle Market customers - empowering them to seamlessly manage and grow their relationship with American Express.
Partnering across a diverse set of teams and workstreams, this Director will coordinate the execution of a best-in-class digital ecosystem - one that differentiates American Express through intuitive, personalized, and configurable experiences aligned to product and persona needs.
Key Responsibilities:
- Program Management Across Middle Market Strategy: Drive strategic coordination and execution across high-impact digital initiatives that support the Middle Market business segment. Ensure alignment to the broader vision and best-in-class digital ecosystem roadmap
- Digital Experience Delivery: Coordinate the end-to-end delivery of an integrated digital experience for Middle Market customers. Ensure seamless integration of core card and program management journeys across desktop and mobile platforms
- Roadmap Ownership & Execution Excellence: Define and manage a multi-year digital roadmap that balances large-scale transformations with iterative releases. Proactively manage dependencies, track milestones, mitigate risks, and ensure high-quality delivery across workstreams
- Enterprise Collaboration: Serve as a key integrator across Product, Engineering, UX, Enterprise Digital, Marketing, and other partners. Foster cross-functional alignment and shared accountability to accelerate progress and deliver business outcomes
- Stakeholder Influence & Communication: Influence senior leaders and executive sponsors to resolve roadblocks and make informed tradeoffs. Drive recurring communications, including executive-ready materials, to ensure transparency, alignment, and momentum
- Impact Measurement: Define and track program-level success metrics in partnership with analytics and product teams. Monitor progress against strategic goals and quantify the business value delivered through digital enhancements
- Occasional domestic travel
Minimum Qualifications:
- 7+ years of professional experience in program management, digital transformation, or product delivery. Proven success leading large-scale, cross-functional digital initiatives with measurable business and customer impact
- Demonstrated ability to operate independently, carve opportunities out of white space, define strategic visions, and drive execution in fast-paced, evolving environments
- Deep knowledge of Agile product development methodologies and enterprise program management. Skilled in using collaboration tools such as JIRA, Confluence, and Rally
- Experience delivering customer-focused digital solutions, ideally for commercial clients or segmented personas. Ability to define outcomes that align with both customer needs and business objectives
- Outstanding communication and influencing skills, including experience working with VP and SVP-level stakeholders. Able to lead through influence, align cross-functional teams, and drive enterprise-wide collaboration
- Track record of leading and motivating high-performing teams through transformational change. Skilled in managing multiple workstreams, shifting priorities, and fostering a culture of inclusion, excellence, and resilience
- Proven ability to analyze complex business processes, identify opportunities, and deliver innovative, scalable solutions
- Strong presentation and storytelling skills, with the ability to translate complex ideas into clear, compelling narratives for all audiences, including senior leadership
Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.
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