Senior Programs Manager
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
What this job involves
This role develops and implements strategic initiatives to enhance service delivery, drive innovation, and ensure consistent standards across Stripe's global real estate portfolio. Working closely with Stripe, you will lead cross-functional programs focused on continuous improvement, technology integration, and best practice implementation while serving as a key strategic leader within JLL's service delivery team.
Your day-to-day tasks will include:
Developing and implementing global service delivery programs and initiatives across Stripe's portfolio
Leading standardization efforts to ensure consistent service quality and operational efficiency worldwide
Designing and overseeing implementation of global technology solutions that enhance workplace experience
Establishing program governance frameworks, performance metrics, and reporting structures
Collaborating with regional teams to adapt global programs to local requirements and cultural contexts
Managing program budgets, schedules, and resources to ensure successful implementation
Leading change management efforts to drive adoption of new programs and processes
Identifying opportunities for service delivery innovation and continuous improvement
Other duties as assigned
Working Environment
Position based at Stripe's Oyster Point headquarters with approximately 30% travel required to other regions for program implementation, stakeholder engagement, and governance meetings.
Desired experience and technical skills
Required:
Bachelor's degree in Business Administration, Project Management, or related field
8+ years of experience in program management, preferably in facilities management or corporate real estate
Proven track record leading complex, multi-region programs or initiatives
Strong leadership skills with ability to influence across organizational boundaries
Experience with program governance and performance measurement frameworks
Excellent communication abilities with experience presenting to executive audiences
Knowledge of change management methodologies and implementation strategies
Strong project management skills with relevant certification preferred (PMP, PRINCE2)
Computer skills including proficiency with Microsoft Office applications
Preferred:
Master's degree in Business Administration, Organizational Development, or related field
Experience in the technology industry or similar fast-paced corporate environments
Background in workplace strategy, experience design, or facilities innovation
Knowledge of facilities management systems and workplace technologies
Experience implementing integrated facilities management programs
Background in process improvement methodologies (Six Sigma, Lean)
G-Suite proficiency
Estimated total compensation for this position:
160,000.00 – 200,000.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .
Location:
Remote –New York, NY, South San Francisco, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.
Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.
Average salary estimate
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We’re JLL. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communit...
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