Digital and Online Sales Manager

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Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Reporting to the Sales Director, the Digital and Online Sales Manager is independently responsible for sales in the online and digital channel, including Amazon. This position requires a minimum of 3-5 years of previous experience independently managing the Digital and Online channels. 

Independently responsible for Amazon, online retailers, and library aggregators (75%)

• Drive revenue results through active account management, utilizing sales data, identifying trends, and chasing market share. (15%)
• Develop an annual sales plan for each specific account. Meet with accounts as appropriate. (10%)
• Manage the channel’s advertising budget, making informed and experienced decisions on promoting titles across the online channel. (10%)
• Utilize account platforms for analysis and insights. (10%)
• Research comparable titles which drive Amazon’s SOQ process. (10%)
• Develop an annual online sales plan for HUP’s Loeb Classical Library. (10%)
• Negotiate terms and maintain contracts and agreements. (5%)

Execution, Operations and Reporting (25%)

• Monitor orders, shipments, and account issues in a proactive manner. (10%)
• Collaborate with colleagues on operational requirements that support results. (5%)
• Provide forecasting based on demand analysis, publicity, and trends. (5%)
• Execute weekly and monthly reporting for the channel. Monitor eBook sales reports and partner with accounting department to address issues. (5%)

Candidates MUST meet the following basic qualifications to be considered for this role:

• BA or BS college degree. 
• A minimum of 3 plus years of direct experience and proven success independently managing digital and online accounts. Experience managing Amazon is required. 
• Excellent written communication and Excel skills.

Additional Qualifications and Skills:

• Highly organized with experience and interpersonal skills to build strong relationships.
• An ability to work across departments and collaborate on several projects simultaneously. 
• Ability to work independently and confidently.
• Team player with a collaborative approach to sales.
• Meticulous, savvy, and motivated to uncover opportunities.
• Strong business acumen and negotiation skills.

• Standard Hours/Schedule: 35 hours per week
• Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Identity, Education, Criminal, Credit. Harvard University requires pre-employment reference and background screening.
• Other Information:
  • This position has a 3-month orientation and review period.
  • #LI-KP1

Work Format Details

This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. 

Salary Grade and Ranges

This position is salary grade level 056. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.