Customer Success Manager at Garage (YC W24)

About Garage

Garage is a marketplace for specialized vehicles and equipment, starting with emergency vehicles. By automating every part of the transaction—including payments, freight, paperwork, warranty, and financing—we reduce what used to take months down to minutes. We're building the modern platform that powers commerce across America’s essential industries.

Our team has worked at top companies (Twitter, Goldman Sachs, Ramp, PayPal, Honey) and has raised $18M from world class investors including Y Combinator, Infinity Ventures, Initialized Capital, and FJ Labs.

In this role, you will:

• Own the post-listing customer relationship - serving as the primary point of contact for fire departments and municipalities once their listing is live, guiding them through sale, payment, and future engagement.

• Proactively manage customer progress - monitor accounts to ensure they move smoothly through each stage of the selling process, anticipating and addressing delays or gaps before they escalate.

• Drive retention and growth - identifying opportunities for repeat listings, referrals, and additional services (freight, warranty, appraisal upgrades, etc.).

• Ensure exceptional customer support - Respond to customer questions and issues empathetically and efficiently, as needed

• Serve as the voice of the customer internally - advocating for their needs and collaborating closely with our Growth, Product, and Operations teams to improve workflows, remove friction, and inform product roadmap and operational improvements.

• Build scalable customer success processes - develop playbooks and systems that streamline success management from listing activation through sale and close, ensuring consistency, efficiency, and a great customer experience at scale.

You may enjoy this role if:

• You love the energy of a high-growth environment where every day looks different

• You have an exceptional EQ and a strong bias for action

• You have a positive, warm personality with a supportive and thoughtful approach to working with others

Qualifications

• 3+ years of success in Customer Success or Account Management roles.

• Exceptional organization skills with the ability to juggle multiple priorities and deadlines.

• Strong work ethic and a whatever-it-takes attitude to get the job done.

• Ability to build scalable playbooks and processes from insights and learnings.

• Proven ability to collaborate with multiple teams to develop creative solutions that address customer needs.

• Skilled at navigating ambiguity while driving results in a fast-moving, foundational team.

• Strong written and verbal communication skills.

You could work anywhere, so why Garage?

• We’ve grown revenue 10x in the last year

• We just raised our $13.5M Series A and are well capitalized

• We have a product loved by users– used daily to procure mission-critical equipment across the country

• We’re punching well above our weight– everyone joining at this stage will have outsized impact

• We have talent dense team operating in a high performance culture, in-person in NYC

• We’re backed by world class investors including Y Combinator, Infinity Ventures, Initialized Capital, FJ Labs, and more

As part of our close-knit team, you’ll be one of the first 15 employees to join alongside the founders. You’ll take on meaningful responsibilities and play a key role in our next stages of growth.

More about Garage

Our values

• Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning.

• Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong.

• Customer focused. We love our customers. Customer success is our success.

• Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.

What we offer:

• Competitive salary and stock options

• Comprehensive health, dental, and vision insurance for you and all your dependents

• Daily DoorDash meals

• Gym membership or $100 / month wellness stipend

• Commuter benefits

• Relocation assistance

• Unlimited paid time off every year (not accrual based)

• Bi-annual team offsite

We realize applying for jobs can feel daunting at times. We don’t expect you to check all the qualification boxes and encourage you to apply if you have experience in some of the areas.

The base salary range for this role is $100,000-$120,000 USD + equity. In addition, this position is also eligible to receive Commission with an OTE of $140,000-$160,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employee’s pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. This compensation range may also be modified in the future.

As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, natural origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.