Community Manager - job 1 of 2

About Fuel Cycle:

Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights — fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.

Why work at Fuel Cycle?

Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.

Overview:

The Community Manager oversees communities within their assigned vertical and assigned book of business, serving as the primary point of contact for customer needs related to audience recruitment, engagement, rewards, and operations. Acting as a project manager, they execute audience strategies and may delegate tasks to Audience Experience Specialists.

This position follows a hybrid work model and is based out of our New York City office, with an on-site presence required 3 days/week.

Key Responsibilities:

Customer Relationship & Account Execution

• Serve as the primary point of contact for assigned customer accounts, managing day-to-day communication and intake of customer needs.

• Execute audience management plans aligned with strategies set by AX Strategists.

• Provide consultative support to customers across recruitment, rewards, incentives engagement, and operational needs.

• Manages the bulk of customer management task intake, needs and execution.

Project & Workflow Management

• Own project timelines and ensure the successful delivery of customer initiatives and audience programs.

• Coordinate and delegate tasks to Audience Experience Specialists as needed to support efficient execution.

• Maintain clear, proactive communication with customers and internal teams throughout project lifecycles.

Community Goals & Audience Engagement

• Drive development and execution of customer-defined audience experience goals.

• Own Audience Support: manage audience communications, including email and message outreach, to support engagement and satisfaction.

• Oversee the implementation of incentive programs and other engagement tactics.

Quality Assurance & Operational Oversight

• Conduct quality checks on deliverables and ensure the accuracy of audience data and profiles.

• Support smooth and consistent audience operations through diligent oversight and attention to detail.

Specialist Task Coordination

• Assign, delegate and deploy and oversee task assignments to both onshore and offshore

• Specialists, ensuring alignment with project goals and timelines.

• Monitor task completion and contribute to workflow optimization without direct people

• management responsibilities.

Your Success Metrics:

Community Health

• Recruitment

• Retention

• Engagement: Email open/click rates, incentive participation, community activity levels,

• or satisfaction with audience support.

• Member data is 100% accurate and regularly validated for all communities in your

• portfolio.

• User life cycles are measured to better understand user lifetime values.

Community Management / On-Time Task Completion

• 100% compliance of audience experience hours for all communities in your portfolio.

• All projects/workspaces in Asana are accurate and completed on time.

• All hours that are purchased by customers are used in full each month.

• Client Satisfaction Score (CSAT) or Net Promoter Score (NPS)

Who you’ll work with?

• Clients in Vertical

• AX Team

• Account Directors

• Strategic Research Leads

Core Skills & Competencies:

Competencies

• Project Management – Ability to manage timelines, delegate tasks, and ensure the successful delivery of multiple audience initiatives.

• Customer Relationship Management – Skilled in maintaining strong, consultative relationships and serving as a trusted point of contact.

• Operational Execution – Strong capability to execute on strategic plans, manage details, and coordinate cross-functional workstreams efficiently.

Attributes

• Detail-Oriented – Ensures high quality and accuracy in deliverables, communications, and audience data.

• Proactive Communicator – Anticipates needs, keeps stakeholders informed, and prevents issues through clear, timely updates.

• Collaborative & Resourceful – Works well across teams, knows when and how to involve Specialists, and adapts quickly to solve problems.

Skills

• Audience Experience: Proficient in managing online participant spaces such as communities, panels or large forums, understanding member dynamics, and fostering engagement.

• Audience Engagement Tools & Communication Platforms – Proficiency in managing email outreach, incentive platforms, and support channels.

• Task Delegation & Coordination – Effectively assigns and oversees work without direct authority, maximizing team output.

• Data Accuracy & QA – Skilled in reviewing and validating deliverables and community data for consistency and correctness.

• Service Level Compliance: Ensures service hours are logged accurately and meet contractual requirements.

What you’ll bring:

• Education: Bachelor’s degree in a relevant field.

• Experience: 2-4 years managing audience experience or an equivalent role in a B2B customer-facing capacity.

• Multi-Tasking: Strong multi-tasker with excellent prioritization skills.

• Customer Focus: Focused on high-quality customer service and deliverables.

• Analytical Skills: Proficient in data analysis and reporting.

• Communication: Excellent verbal and written communication skills.

• Adaptability: Can handle diverse audience needs and challenges.

• Problem-Solving: Effective at addressing complex audience experience issues.

• Empathy: Understands audience perspectives and needs.

• Organizational Skills: Manages multiple accounts efficiently.

Preferred, but Not Required

• Experience in Microsoft Office

Benefits & Perks:

Fuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:

• Comprehensive Health Coverage: Medical, dental, and vision insurance plans

• 401(k) with Company Match: Plan for your future with our retirement savings program

• Equity Purchase Option: Participate in Fuel Cycle’s long-term success

• Flexible Work Schedule: Empowering you to balance life and work

• Generous Time Off:

  • 15 vacation days and 7 sick days per year

  • 12 company holidays

  • 4 floating holidays/recharge days to rest or celebrate what matters to you

• Paid Parental Leave: Time to bond with your growing family

• Monthly Internet & Phone Stipend: Support for remote work setup

• Wellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), and more

• Team Connection Perks:

  • Weekly community lunches, refreshments, and snacks at our LA & NY headquarters

  • Pet-friendly office environments

Compensation Overview:

The expected starting salary range for this position is $75,000 - $85,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.

In addition to base salary, this role is eligible for a 7% discretionary (or OTE) bonus compensation, and may include an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.

Commitment to Diversity, Equity, and Equal Opportunity:

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at [email protected] to discuss your needs.

#li-hybrid