Payer account manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite is one who empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years.

We are seeking a dynamic and strategic Account Manager to lead and grow relationships within the payer ecosystem—including health insurers, TPAs, and government-sponsored programs. You will serve as the primary point of contact, driving client satisfaction, contract performance, and revenue growth.

Key Responsibilities

• Manage a portfolio of payer accounts, ensuring high levels of client satisfaction and retention

• Serve as a trusted advisor to payer clients, understanding their operational, regulatory, and strategic needs

• Lead contract negotiations, renewals, and performance reviews

• Collaborate with internal teams (analytics, product) to deliver customized solutions

• Monitor KPIs, SLAs, and compliance metrics across payer engagements

• Identify upsell and cross-sell opportunities to expand account value

• Stay current on payer trends, reimbursement models, and regulatory changes

Required Skills & Experience

• 10+ years of experience in healthcare account management, preferably in payer-facing roles

• Strong understanding of payer operations, claims processing, provider networks, and value-based care models

• Excellent communication, negotiation, and relationship-building skills

• Familiarity with healthcare data standards (ICD-10, CPT, HL7/FHIR)

• Experience with CRM tools (e.g., Salesforce) and reporting platforms

Pay:

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.  The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.  At Fractal, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current starting base range is $130,000-$170,000.

Benefits:

As a full-time employee of the company or as an hourly employee working more than 30 hours per week, you will be eligible to participate in the health, dental, vision, life insurance, and disability plans in accordance with the plan documents, which may be amended from time to time.  You will be eligible for benefits on the first day of employment with the Company.  In addition, you are eligible to participate in the Company 401(k) Plan after 30 days of employment, in accordance with the applicable plan terms.   The Company provides for 11 paid holidays and 12 weeks of Parental Leave. We also follow a “free time” PTO policy, allowing you the flexibility to take time needed for either sick time or vacation.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!