Senior Account Manager

About Us:

Second Melody is a branding studio with a diverse client portfolio, including a strong presence in health and biotech. Our focus is strategic brand alignment across corporate messaging, internal culture, audience outreach, advocacy and education. Our mission is to help our clients solve problems by building stronger and more inclusive brands that accurately represent their visions, passions, and business goals.

Role Overview: 

At Second Melody, we believe in building meaningful, lasting relationships with our clients and within our team. As a Senior Account Manager, you’ll support those connections by serving as a primary contact between clients and internal teams, ensuring clear communication, alignment, and client satisfaction. Working closely with the Director of Accounts and cross-functional team members, you’ll manage day-to-day communications, ensuring the strategic direction of the brand is aligned to projects and client needs are met. You will build, maintain, and grow relationships with clients, leading to organic growth. This is a client-facing role suited for someone organized, curious, and eager to lead in a purpose-driven creative environment.

Job Responsibilities

Business Management & Development

• Manage the development of scopes of work and annual budgets for assigned account(s) in partnership with internal team
• Oversee estimates, billing, job closeouts, and financial tracking to support account profitability; ensure team compliance with Teamwork for accurate billing
• Identify organic growth opportunities by understanding client goals and making suggestions to supervisor and ultimately client
• Participate in internal brainstorms and planning sessions, contributing ideas and capturing action items aligned to client strategic objectives
• Build knowledge of brands, market, and business objectives; monitor market and competitive trends
• Participate in new business pitches as opportunities arise

Client Relationship

• Serve as day-to-day client contact for assigned clients, managing daily communication, setting expectations, and building trusted relationships
• Lead client meetings, tactical project discussions with strategic references, and status calls, ensuring clear documentation of decisions and action items; attend workshops and conferences
• Develop Project Briefs that align with client objectives, timelines, and budgets; provide clear direction and strategy to internal team members
• Review and approve creative deliverables before client presentation, ensuring strategic alignment, accuracy, and consistency with the Brief
• Lead tactical project execution, addressing client feedback and challenges with timely solutions; capture feedback, asking strategic questions to guide revisions and maintain project focus
• Operate within internal workflows and client processes throughout project lifecycle
• Set and manage client expectations regarding deliverables, timelines, and budgets

Leadership & Collaboration

• Foster and inspire a deeply collaborative atmosphere and culture
• Present work to clients for approval with cross-functional team members; solicit feedback on tactical execution
• Collaborate with cross-functional team members to deliver on Project Briefs, client expectations, and in accordance with brand guidelines
• Deliver work on time and in accordance with budgeted hours
• Work within agency systems and processes

People Management

• Mentor junior Account team members and direct them in finding creative solutions to day-to-day challenges, encouraging cross-functional collaboration

What You Bring

• 3+ years of pharmaceutical/biotech industry (in-house) or pharmaceutical/biotech agency experience managing branding-related projects across various mediums including but not limited to digital, print, environmental and events
• Ability to juggle multiple projects, meet deadlines, and stay solutions-focused
• Excellent written and verbal communication skills
• Experience presenting to clients
• Open, collaborative mindset—comfortable with feedback and iteration
• Detail oriented, organized, and proactive nature that anticipates client and internal team needs, challenges, solutions
• Proficient with Google Docs (including slide development) and agency workflow/project management systems
• Willingness to travel for client meetings or workshops as needed

What We Value

• A balance of task focus and people skills—able to collaborate with clients and colleagues alike
• Organized, resourceful, and proactive in managing multiple projects
• Exercises good judgment and knows when to ask questions or seek guidance
• Trustworthy and professional with sensitive information
• Driven, energetic, and committed to delivering high-quality work on time
• A genuine alignment with Second Melody’s mission and growth

Time Off

• Vacation - 12 days
• Personal - 12 days
• Sick - 5 days
• Paid Holidays

Benefits

• Medical insurance, Second Melody covers 75% of the employee's premium (available after 2 months of full-time employment), dependents can enroll at full premium
• Voluntary vision and dental plan

401k

• 401k company match 4% of annual salary (available after 1 full year of employment)

Continuing Education

• Opportunity for online/ in-person training and events to further grow professionally that will be funded by Second Melody

Future Career Growth

• Opportunity for promotion and internal career advancement available as necessary skills are developed and the company grows

Salary Range: $70,000 - $75,000