Merchant Boarding Specialist

The Merchant Boarding Specialist is responsible for enrolling all new client accounts on to the TrustCommerce system, as well as providing ongoing technical and administrative support involving account configurations (e.g., add-on services, merchant account changes, and equipment orders). 

The individual will work with the Sales and Business Development team to identify and collect the necessary information and paperwork for new accounts, work closely with merchant banks and reseller partners to receive required banking information, and board accounts. 

The individual will also be responsible for responding to customer service inquiries related to merchant banking and account configurations, from client accounts via merchant boarding support tickets.

Responsibilities/Essential Functions:    

• Maintains relationships with banking representatives and reseller partners in order to configure and support client accounts efficiently and effectively
• Provide support to merchants and bank representatives regarding banking-related issues as well as technical issues involving clients’ banks and/or setup configurations
• Enroll new accounts in accordance with service level agreements
• Processes account changes and updates as needed
• Maintains in-depth knowledge of TrustCommerce products and services
• Works closely with the Product and Technology department for issues related to new account setups, as well as with the Sales and Account Managers to maintain existing client relationships
• Escalates sales and technical issues as necessary
• Understand and adhere to organizational information security and regulatory compliance requirements.
• Align all work to company Mission, Values and Vision

Environment/Conditions

• This will be fully remote. Occasional site visits may be required.  
• This is a full-time position. Monday to Friday.  Core office hours will be 8 hours within the range of hours.  Depending on assigned responsibilities or projects, some nights and weekends will be required.
• On-site client visits as needed but rare.

• Impeccable communication skills, both verbal and written
• Clear, confident, telephone manner

• Be dedicated, reliable, details and solutions oriented
• Must thrive in a fast-paced, dynamic and diverse environment
• Strong influence and leadership skills
• Must possess the highest level of integrity, professionalism and excellence
• Practical experience with computer programs such as Microsoft Office

Education and Experience:

• High School diploma or equivalent
• 2+ Year(s) in enrollment and billing, customer service, data entry, account management, or sales

Preferred

• Experience and knowledge of the electronic payments and/or payment processing
• Experience and knowledge working within a client boarding role

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources

Note: Successful applicants must submit to a pre-employment background check and drug screen.

Disclaimer: The job description serves as a summary of the typical functions and responsibilities associated with the position. It does not represent a complete or comprehensive list of all possible duties and tasks. As an employee, you may be assigned additional responsibilities beyond those explicitly mentioned here.

Annual base salary gross: $40,000 - $55,000

The base salary range represents the anticipated low and high end of the Sphere salary range for this position. Actual salaries will vary and be based on various factors, such as candidate’s qualifications, skills, competencies and proficiency for the role. The base salary is one component of Sphere’s total compensation package for employees. Other rewards and benefits include, health and dental insurance, STD/LTD, and accident and life insurance to name just a few!

SphereCommerce is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

All your information will be kept confidential according to EEO guidelines.