Print Production Account Specialist 3 - Customer Service

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Coordinate production of printed materials, or print-related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customer's product.

• Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products.

• Make suggestions to customers regarding workflow/process improvements to proposed jobs to maximize the benefits to both the customer and the company.

• Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before the commencement of production.

• Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.

• Provide pre-sales support with customers and discuss the manufacturing capabilities and requirements needed to produce a successful job.

• May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.

• Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.

• May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.

• Coordinate production of components with other internal plants and/or external vendors as required.

• Coordinate the resolution of customer or manufacturing issues with customer jobs. Engage appropriate departments to verify the issue and determine the root cause.

• May make recommendations to management on the appropriate response to issues that are in the best interest of the customer and the company.

• Communicate with customers regarding the resolution of issues.

• Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.

• Share your expertise and help train other employees as assigned
• Perform other related duties and participate in special projects as assigned

• High School Diploma or GED​​​

•  8-9 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

• Requires excellent knowledge of the functional area(s) related to the job or good knowledge related to a professional field of work
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• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.
• Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.

• Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.

• Must be able to work weekends and holidays.

• Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; and/or the scope of the job may change as necessitated by business demands.

The national pay range for this role is $28.60 - $42.93.  The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans