Customer Success Manager
At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you.
We believe in Teammateship, Grit and Innovation …. our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success.
CUSTOMER SUCCESS MANAGER
Foley is seeking a dedicated Customer Success Manager to take charge of managing and nurturing a portfolio of our valued clients. In this pivotal role, you will establish yourself as a trusted advisor, collaborative partner, and the driving force behind successful programs for our clients.
This is a remote option. People who live in Arizona, Connecticut, Florida, Georgia, Illinois, Indiana, Massachusetts, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Colorado, Michigan, and Wisconsin can apply.
WHO YOU WILL WORK WITH
As a Customer Success Manager, your sphere of influence extends across various fronts. You will engage in regular and meaningful communication with clients, addressing their needs, offering technical assistance, and proactively resolving challenges. Moreover, you'll operate in close coordination with internal departments, ensuring that our service consistently exceeds client expectations.
Because our departments work so closely together, we are always looking to improve our current process. We welcome ideas to work collaboratively with roles and departments. We cannot wait to hear your new ideas!
WHAT YOU WILL DO
In your first 90 days, you’ll
- Dive into a comprehensive understanding of Foley's products and services, grasping their potential impact on our clients' businesses.
- Assume ownership of a dedicated book of business.
- Acquire insights into the functioning of other Foley teams and how their contributions impact our clients.
Within your first 6 months, you’ll
- Take the lead in onboarding calls, product training, rollouts, and renewal discussions.
- Elevate your role to that of a strategic advisor, providing invaluable support to clients.
- Forge multi-level relationships with key decision-makers to enhance client retention and relationship stability.
- Conduct regular business reviews, translating Foley's services into tangible ROI for clients.
- Monitor and strategically advance the growth trajectory of each client account.
- Identify opportunities for cross-selling and propose additional products and services to expand Foley's presence within existing accounts.
- Develop strategic account plans as a blueprint for driving customer revenue.
- Uphold the confidentiality of company and customer information in line with established policies.
WHAT WE’D LIKE YOU TO HAVE
- Demonstrated success in strategic account management, program management, or sales.
- Possess a resourceful and determined attitude, finding motivation in tackling challenges head-on.
- Embrace cross-functional collaboration and the potential it brings to overcome obstacles.
- Skilled in communicating effectively with senior decision-makers, adept at addressing objections and showcasing negotiation prowess.
- Excellent program management and presentation abilities.
- Proficiency in using the Salesforce CRM platform is highly desirable.
If you're a dynamic individual with a track record of fostering client success, embracing challenges, and cultivating collaborative relationships, we invite you to join our team. Your contribution will play a pivotal role in our ongoing enhancement initiatives.
The compensation for this position is $21.63 - $26.44/hour depending on experience and qualifications.
WHAT YOU’LL LOVE ABOUT FOLEY
The People: Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot.
Outstanding Benefits: Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life.
Ideas Over Egos: In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team.
Professional Growth: We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals.
Our Environment: We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected.
What We Do, How We Do It
Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details.
At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers.
Where We're Headed
We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success.
What It's Like to Work with Us
- Diving Deep: Become an expert in a niche industry.
- Continual Growth: Advance your career and skills.
- Lifelong Friends: Build lasting relationships along the way.
We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at: www.foley.io
Keywords:
Customer Relationship Manager
Client Success Manager
Client Engagement Specialist
Customer Experience Manager
Customer Advocate
Customer Engagement Manager
Client Services Manager
Customer Support Manager
Customer Relationship Specialist
Client Success Advocate
Customer Care Manager
Client Experience Manager
Customer Solutions Manager
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