Customer Service Representative

Description

Air Hydro Power is a family-oriented organization that likes to have FUN and show appreciation for your hard work! As an Employee Owner and Customer Service professional, you will be responsible for performing the following duties:

A Customer Service Representative receives (by telephone, fax or email) requests for quotations, orders and lead times from customers. Makes quotations on standard items, processes orders, and relays pertinent order information to the customer.  Provides technical guidance to customers and routinely researches customer part specifications in order to complete customer quotes and orders.  Coordinates with other departments in handling purchase orders, and providing value added services to customers.

Duties and Responsibilities:

• Respond in a timely manner to incoming tasks (including requests for quotes, order entry, application assistance, product selection, or resolving other customer issues) to both our customers and outside sales representatives of AHP. 
• Uses P21 system to retrieve customer information, stock status information, the status of purchase orders, and make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Checks with accounting department concerning credit status of customer when orders are entered into P21 System.
• Contacts vendors to locate requested items in order to meet customer's delivery requirements. Relay this information to customer. 

Requirements

Education and/or Experience:

A high school diploma or general education degree (GED) is required. Related experience and/or training are strongly preferred.

Physical Requirements:

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

 Our Benefits!

• #1 CULTURE!!!
• Medical, Dental, and Vision benefits that begin on your 1st day of work!
• Employee Stock Ownership Plan (ESOP)
• Company Paid Life, Dependent Life, Short & Long-Term Disability Insurance (after 30 days of employment)
• 10 Paid Holidays per year
• Vacation & Personal Time (after 30 days of employment)
• Paid Maternity and Paternity Leave
• Employer HSA Contribution
• Years of Service Award
• Employee Referral Bonus
• $100 in Company Logo Wear Per Year
• Company Paid Bereavement Time

Come see why AHP was voted one of the "Best Places to Work in Kentucky" and is a Nationally Certified "Great Place to Work"!   Join the AHP Family and apply now! 

Air Hydro Power is an Equal Opportunity Employer.