Activation Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Activation Specialist at Fiserv do?

As an activation specialist, you will be a customer-facing financial technology professional who guides new business clients through the setup and launch of their payment processing services. This role is essential for customer onboarding and success, ensuring a smooth transition from a signed sales contract to a fully functional payment system. This is considered an entry-level position that will work closely assisting two experienced activation specialists.

What you will do: 

• Customer onboarding: Specialists manage the entire client activation process, which includes setting up new accounts, configuring software, and installing hardware such as credit card terminals.

• Product training: They conduct training sessions for clients to ensure they understand how to use the payment processing system, including its features, workflows, and best practices.

• Technical troubleshooting: Specialists diagnose and resolve technical issues related to the payment application or connectivity. They may also escalate more complex problems to internal technical teams.

• Compliance guidance: They educate merchants on important topics such as Payment Card Industry (PCI) compliance, refund procedures, and managing chargebacks.

• Customer support: Throughout the activation period, specialists act as a point of contact for customer inquiries and help address any concerns to ensure a high level of satisfaction.

• Relationship management: This role builds strong relationships with new customers, proactively engaging them to encourage product feature adoption and increase usage volume. 

What you need to have:

• High school diploma is required, and an associate's or bachelor's degree in a business-related field is often preferred.

• Strong verbal and written communication skills for clear and effective client communication.

• Proven proficiency with software, including the ability to troubleshoot technical issues.

What would be nice to have:

• Customer Service Experience: A background in customer success, sales, or onboarding.

• Attention to Detail: Meticulous attention to detail for accurate account setup and documentation.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.