Just Right Reader Customer Support - 09/25
We Could Use Someone Like You in Our Crew.
ModSquad has partnered with Just Right Reader - a book publisher that creates customized readers for students to produce "just right" reading level books for each student. Their mission is to make learning to read fun and engaging.
We are looking for experts with experience providing customer support via phones, live chats, email and tickets. Mods will support the product with answers about orders, customizations, etc. and answer questions from parents, teachers and other school officials who are new to the books and methodology of the product.Â
Production Hours (Pacific Time):
Mon-Fri
7am-9am PST
Commitments:
Self-schedule 10 hours per week (minimum)
90 days (as needed)
What We’re Looking For:
Prior teaching/educational experience is required
Customer service experience via phones, live chats, email, and tickets
Willingness to take phone calls on every shift
A pleasant and professional phone presence
Excellent grammar, spelling, and writing skills.
Ability to follow documentation
Experience with Zendesk and HubSpot is preferred
Workspace Requirements:
A dedicated laptop or desktop with Windows 11 or newer
Minimum of 8 GB RAM
Reliable internet connection
High-quality headset with noise-canceling microphone
Quiet, distraction-free workspace for taking calls
Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Average salary estimate
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ModSquad is a global digital company offering engagement services based in America and currently has over 10,000 moderators in its network.
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