Client Communications Specialist

Overview

The Client Communications Specialist is the first point of contact for SLP clients and plays a critical role in ensuring positive client experiences. This position manages the majority of inbound calls, emails, and correspondence, while also providing support with financial-related follow-ups. By acting as a bridge between clients, financial institutions, and internal departments, the Specialist helps maintain smooth workflows, clear communication, and client satisfaction.

Key Responsibilities

• Serve as the primary contact on the firm’s phone tree and manage high call volumes with professionalism.
• Answer, triage, and direct the majority of inbound client calls, emails, and messages.
• Place outbound calls to clients regarding settlement disbursements, financial follow-ups, and documentation requests.
• Accurately document all client interactions in the firm’s case management software.
• Provide exceptional client service, ensuring clients feel informed, respected, and supported throughout their case.
• Collaborate closely with settlements, disbursements, and case management teams to ensure timely communication and follow-through.
• Assist with administrative tasks and special projects related to client communications.

Qualifications

• Bilingual (English/Spanish) required, with strong fluency in both written and verbal communication.
• 2+ years of experience in a client-facing, customer service, or legal support role preferred.
• Strong interpersonal skills with the ability to manage sensitive conversations and de-escalate client concerns.
• Excellent organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
• Professional phone etiquette, polished communication style, and ability to convey empathy and understanding.
• Comfort with case management systems, Microsoft Office, and digital communication tools.

Why Join SLP?

At SLP, we are committed to advocating for our clients and ensuring every case is handled with care, integrity, and excellence. The Client Communications Specialist will directly contribute to fostering trust and delivering the highest level of service to our clients, many of whom are navigating complex and stressful circumstances.

We’re committed to supporting the well-being and success of our team through a robust and thoughtfully designed benefits package, including:

• 401(k) with Employer Match – Plan for your future with confidence and company support.
• Health, Dental, and Vision Insurance – Comprehensive coverage to keep you and your family healthy.
• Short-Term, Long-Term Disability & Life Insurance – Financial protection for life’s unexpected events.
• Paid Parking – Convenient and covered, so you can focus on your day.
• Generous Paid Time Off – Ample time to rest, recharge, and take care of personal matters.
• Employee Referral Program – Earn rewards for introducing talented individuals to our team.
• Employee Assistance Program (EAP) – Confidential resources for personal and professional support.
• Employee Discount Program – Access to exclusive savings on a variety of products and services.

Pay: $23 - $32 / hour