Customer Service Representative Lead

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Job Description:

Summary
Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Essential Functions

• Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.

• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.

• Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.

• Assist with training employees in processes when necessary.

• Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.

• Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrates excellent judgment and decision making skills

• Ability to effectively solve problems and challenges that satisfy customers

• Strong verbal and written communication skills

• Excellent organizational skills

Qualifications

• H.S. diploma/GED required

• Three (3) years or more customer service experience within a warehouse required

• Three (3) years or more experience as a supervisor or lead required

Travel
None

DOT Regulated
None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

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Job Category

Compensation Information:

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. 

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire.  During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.

Current Employees:

If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Job Seekers can review the Job Applicant Privacy Policy by clicking here.