Temperature Control and Strategic Service Provider Manager:

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position: Qualify, engage, develop, maintain, and measure Expeditors district activities with service providers. Manage all aspects of Expeditors relationship with the district service providers to achieve optimum value and provide exceptional customer service. 

Position Schedule:  Monday- Friday

Key Responsibilities: 

People:  

• Work with key stakeholders in multiple products whose cargo passes through the CFS and/or Temp Control facility  
• Ensure and assist supervisors and key staff with goal setting and monitoring. 
• Plan for and hold effective meetings with the relevant audience. 
• Train branch management on systems and data management. 
• Coach for development within and outside the own field of expertise. 
• Meet company standards of 52 hours training per year, including as needed management/leadership training 

Operations: 

• Own the relationship with our CFS provider
  • Rationalize spend with the CFS provider by department
  • Create a cadence for regular review of CFS provider
• Manage the Temp Control project 
• Collaborate with Products & Services to identify the need for a new service provider and outline service expectations, coordinate the completion of risk assessment and facilitate the RFQ process to select the better provider. 
• Ensure service provider, at a minimum, meets our compliance and operational requirements. Properly establish the service provider profile in the system, baseline KPIs, support with the mapping of processes and communicate status to respective users. 
• Monitor service provider compliance and performance with standards, participate in risk assessments and conduct business reviews, develop a plan to improve all areas of execution (i.e.: DLV to DLV create, DLV to POD), promote and monitor the application of environmental practices, adherence to compliance and security standards, investment in technology, process improvement, and growing the relationship. 
• Drive for continuous improvements. Highlight value of the relationship to the service provider as well as our branch (i.e.: cost savings, standards improvement) and actively participate in the preparation of the appreciation event. 
• Work closely with the regional service provider manager to learn about program updates and communicate the same to branch personnel 
• Work closely with DM and branch personnel to establish service expectations and measurements for new and existing service providers 
• Consistently review and report on branch and service provider performance program standards and expectations 
• Ensure the service provider has a proactive focus on innovation and continued improvement 
• Develop and continuously maintain Business Plan to identify Expeditors’ vision, key performance indicators, and measures for success while identifying resources needed to reach these objectives 
• Maintain daily/weekly oversight of profile requirements, set metrics with service provider, always looking for areas for improvement 
• Ensure all service provider GCIs are accurately set up and properly used by operations 
• Conduct monthly / quarterly reviews with service providers to revisit the business plan, discuss improvement opportunities, confirm resolution to service failures, highlight successes and record notes for continued follow up  
• Utilize, consult, inform, and incorporate Expeditors’ management and staff where appropriate to develop and achieve goals of joint business plan. 
• Establish and monitor performance standards for all activities, escalate to DM and regional service provider manager. 

Customer  

• Manage and or participate in the RFQ process 
• Maintain and perform quarterly scheduled scorecard reviews of all critical areas of the relationship 
• Ensure all service provider complaints / compliments and calls are entered in the CRM (Company Relationship Management), shared with the service provider and follow up on resolution actions  

Finance: 

• Constantly drive service improvements to create efficiency of operations and lower costs 

• Provide assistance in resolution of claims and disputes; credit and collections. 

Compliance: 

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees. 
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. 
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings. 

Culture: 

• Proactively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. 

Systems: 

• Be open to implementing new system changes and enhancements into your department.   
• Be involved and suggest system/process improvements.  
• Set the tone of this environment within your department 
• Other tasks/duties as deemed appropriate by your management team.  

Knowledge: 

• Expeditors company policies and procedures knowledge 
• Strong market and competition knowledge 
• Knowledge of required Expeditors operating systems as well as excel, visio, process mapping, access. 

Skills: 

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. 
• Good Microsoft Office skills (Excel, Word etc.). 
• Ability to create/write and articulate business plans. 
• Demonstrated customer service skills and proven interpersonal skills 

Behaviors: 

• Self-reflecting and open to feedback 
• Initiative and ability to work in autonomy 
• Role model of integrity and pride for all employees 

Minimum Qualifications 

• 20 years of experience working for a freight forwarder
• 10+ years of pharmaceutical logistics experience
• 3+ years of Air Import experience
• 3+ years of Air Export experience
• Licensed Customs Broker
• IATA/FIATA Certification
• 10+ years experience in P&L Management
• High School Degree or equivalent required 
• Passed background check  
• Must be 18 years of age or older  
• Good computer skills (Word, Excel, and familiarity with PowerPoint) 
• Must be legally authorized to work in the United States 
• Must not require future sponsorship for employment Visa 
• Must have the ability to work overtime in support of department needs 
• Fluent in English, both written and verbal 
• Must be able to commute to all LAX buildings (Hawthorne, Torrance, Carson, Jurupa Valley) & to customers as needed 

Desired Qualifications 

• Ability to multi-task and prioritize throughout the workday while remaining focused and organized  
• Demonstrated ability to be pro-active in thought and action  
• Strong organization skills 
• Analytical with strong attention to detail 
• Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results 
• Ability to work independently and in a collaborative team environment 
• Willing to pitch in and help on last minute projects or assist team members 
• Excellent written, verbal, and interpersonal communication skills. 
• Comfortable with numbers and basic mathematical skills 
• Has a demonstrated strong work ethic, and reliability 
• Comfortable working in a professional business environment 
• Proven problem solving, interpersonal, communication and leadership skills  

Reporting Structure

• Branch Manager 

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:  Medical, Prescription Drug, Dental and Vision
• Life and Long-Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Salary rate range: $68,640 / salary + eligible for bonus