Customer Success Manager
Skills
- Strong communication and interpersonal skills.
- Project management abilities.
- Experience with SaaS or technology environments.
- Familiarity with internet/software protocols (HTTPS, APIs, FTP, CSV, 2FA).
- Advanced proficiency in Microsoft Excel (pivot tables, VLOOKUP).
- Customer sentiment analysis and KPI monitoring.
Responsibilities
- Lead onboarding and implementation processes aligning with customer goals.
- Define success metrics and recommend strategies to boost platform adoption and ROI.
- Collaborate with Account Managers to identify upsell opportunities and support renewals.
- Conduct training sessions and develop resources for client teams.
- Provide expert guidance on platform customization and troubleshooting.
- Administer platform aspects on behalf of customers throughout their journey.
- Align Espresa’s platform with customer strategies and track challenges for added value.
- Build and maintain trusted relationships with key stakeholders to ensure loyalty and satisfaction.
Education
- Bachelor’s degree preferred or equivalent experience.
Benefits
- Competitive compensation package.
- Comprehensive health and retirement benefits.
- Lifestyle Spending Account (LSA).
- Generous paid time off.
- Opportunities for professional growth and development.
- Supportive, collaborative work environment.
- Equal opportunity employment practices.
Average salary estimate
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