Account Manager (Renewals + Expansion)

Account Manager

(Austin, TX — In Office)

Summary

The Account Manager owns the commercial relationship for Edlink’s existing customers.

This role is responsible for renewals, expansions, pricing changes, and contract management across a defined book of business. You will work closely with Customer Success Managers (CSMs), but you are the single owner of revenue outcomes post-sale.

This is not a support role and not a customer success role. If you don’t like talking about money, negotiating scope, or holding firm on pricing when appropriate, this is not the role for you.

What You’ll Own

Revenue & Commercial Outcomes

• Own renewals, expansions, upsells, and contract amendments for assigned accounts

• Forecast retained and expansion revenue accurately and consistently

• Lead pricing, scope, and term discussions with customers

• Manage save motions when accounts are at risk, in partnership with CSMs

Contract & Deal Management

• Own MSAs, order forms, amendments, and renewal timelines

• Partner with Finance and Legal on non-standard terms

• Ensure pricing aligns with usage, scope, and margin expectations

• Prevent revenue leakage through disciplined contract management

Customer & Stakeholder Management (Commercial Lens)

• Maintain relationships with economic buyers, executives, and procurement

• Run renewal and commercial QBR conversations

• Navigate budget cycles, procurement processes, and approval workflows

• Clearly separate value conversations (CSM-led) from commercial decisions (AM-owned)

Internal Coordination

• Partner with CSMs to translate adoption and usage signals into commercial strategy

• Coordinate with Sales on expansion opportunities

• Communicate commercial constraints and commitments clearly to internal teams

• Keep CRM and forecasting data accurate and up to date

What You Will Not Do

• ❌ Run onboarding or product training

• ❌ Own support tickets or day-to-day adoption

• ❌ Be measured on health scores or CSAT

• ❌ Discount reflexively to “keep customers happy”

• ❌ Own product roadmap commitments

What Success Looks Like

• Renewals are predictable and boring

• Expansion opportunities are surfaced early and closed cleanly

• Pricing discipline improves over time

• CSMs are not pulled into commercial negotiations

• Leadership trusts your forecasts

Ideal Background

• 3–6+ years in Account Management, Customer Revenue, or post-sale sales roles

• Experience owning renewals and expansion revenue in B2B SaaS or services

• Comfort negotiating contracts, pricing, and scope

• Strong written and verbal communication skills

• Organized, detail-oriented, and accountable

• Calm under pressure and direct in conflict

• Experience working closely with CS and Sales without role confusion

• Edtech experience is a plus, but not required

Compensation & Benefits

This role owns revenue. Compensation reflects that.

• Base salary: $85,000 – $105,000

• Variable compensation: 25–35% of OTE, tied to renewal and expansion bookings

• On-Target Earnings (OTE): $120,000 – $150,000

• Equity: Stock options included (early-stage, meaningful ownership)

Additional benefits:

• In-office role in Austin, TX

• Health, dental, and vision insurance

• PTO and sick leave

• Small, senior team with real ownership and autonomy

Why This Role Exists

We are intentionally separating Customer Success from Revenue Ownership so both functions can operate at a high level.

If you want:

• Clear accountability

• Real influence on revenue

• A company that values discipline over theater

You’ll do well here.

Know someone that might be interested?