Head of Sales / Director North America

About DigitalGenius

DigitalGenius is an AI-powered tech startup revolutionising customer support for ecommerce brands. Our cutting-edge solutions integrate seamlessly with existing systems to automate and optimize customer service, reduce operational costs, and enhance customer experience. Backed by leading investors and used by top-tier online retailers (On, Selfridges, Honey Love…). We are scaling rapidly across global markets.

We’re now looking for an ambitious and experienced Head of Sales to lead our US commercial growth, build strategic relationships, and drive revenue. This is a great opportunity as one of our main company goals at the moment is US expansion.

Role Overview

As our Head of Sales, you will be responsible for driving new business acquisition and building a strong pipeline across mid-market and enterprise ecommerce brands in North America. You’ll work directly with our CEO and global leadership team to shape go-to-market strategy, grow brand presence, and close deals in a fast-paced, high-growth environment. You will directly manage our US AEs and indirectly support our business development and customer success functions.

• 7+ years of B2B SaaS sales experience, ideally with at least 3 years in a leadership or sales director role.
• Proven track record of closing deals with upper mid market and enterprise logos
• Deep understanding of the US ecommerce and/or customer support ecosystem.
• Self-starter mentality with strong communication, negotiation, and presentation skills.
• Experience in a startup or high-growth environment is highly desirable.
• Familiarity with CRM systems and sales tools (Hubspot….. )
• Comfortable working remotely and independently across time zones.

Key Responsibilities

• Develop and execute a strategic sales plan to achieve and exceed US revenue targets.
• Identify key growth sectors within the US ecommerce market and tailor outreach accordingly.
• Build strong relationships with C-level executives, heads of customer experience, and other key stakeholders.
• Work closely with marketing and product teams to ensure alignment on lead generation and product positioning.
• Maintain accurate pipeline forecasts and CRM hygiene
• Represent DigitalGenius at industry events, conferences, and client meetings across the US.
• Maintain up-to-date documentation of all sales processes and Standard Operating Procedures (SOPs). Ensure a consistent, repeatable approach to how we sell
• Build and mentor a growing US sales team as the business scales.

• Fully remote 
• Competitive Salary
• Generous Vacation Policy (20 Days)
• Annual Company Week Off (in addition to Vacation Policy)
• Monthly Fitness Stipend
• Medical, Dental, and Vision Health Insurance for US-based Employees
• 401k for US-based Employees

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.