Representative, TM Support

Posting Date

09/29/2025

5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America

GENERAL PURPOSE OF THE JOB

This position is responsible for answering inbound calls and inquiries in a call center environment from DaVita teammates and leaders with the highest quality of service excellence.  Service must be professional and empathetic. Job duties include providing general information, systems support and problem resolution for a variety of Human Resources areas including policy and procedure. This role is expected to provide support that is consistent and accurate while proactively utilizing supporting documents such as Knowledgebase, Village Web and Job Aides. This role is expected to partner with internal/external teams to provide integrated and exceptional customer service and warm transfers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provides ongoing coaching and troubleshooting support to teammates for the Workday HRIS system.
• Provides answers and guidance for general People Services questions and a variety of teammate concerns.
• Identifies and escalates People Services and Workday issues and/or concerns to appropriate departments and leaders.
• Identifies trends and issues with process flows (internal and external teams); makes process improvement recommendations to manager as appropriate.
• Coordinates cross-functional support with internal and external teams including payroll, Welcome Wagon, HRIS and Teammate Relations.
• Logs calls/inquiries into call tracking system and maintains timely and accurate documentation.
• Consistent, regular and punctual attendance as scheduled.
• Utilizes Knowledgebase system and Village Web and Job Aides.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

Required

• Intermediate computer skills and proficiency in MS Word, Excel, Power Point and Outlook.
• Strong data entry and typing skills.
• Strong written, verbal and interpersonal communication skills.  Including ability to listen attentively and to communicate information clearly and effectively.

Preferred

• Bachelor’s Degree in related area required or progressively responsible work experience in related work area, maybe substituted in lieu of degree.
• 1-3 years of experience in a customer service role, in a call center environment.
• Minimum of 1 year experience in HR or Payroll systems.
• Intermediate computer skills and proficiency in HR and Payroll systems.

What We’ll Provide:

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

#LI-SM5

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.

This position will be open for a minimum of three days.

The Wage Range for the role is $19.00 - $23.50 per hour.

If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position.

New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour

Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour

Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits  

  

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process.  You will not be penalized for redacting or removing this information.