Fast Facts

This remote leadership role focuses on driving customer retention and revenue growth across various segments for a SaaS company.

Responsibilities: Key responsibilities include defining renewals strategy, managing a team, driving operational excellence, and implementing digital transformation initiatives.

Skills: Required skills include expertise in SaaS or subscription-based business models, leadership, operational management, and digital engagement strategies.

Qualifications: Preferred qualifications include 10+ years in relevant experience, background in high-growth environments, and familiarity with AI-driven initiatives.

Location: This position is fully remote within the United States and does not require travel.

Compensation: $180800 - $289300 / Annually

We're looking for aGVP, Renewals - United States

This role is Remote, United States

Job Title : GVP, Renewals, Digital Strategy & SMB

Location : Remote (U.S.)

Position Overview:

The GVP, Renewals, Digital Strategy & SMB is a senior leader responsible for driving customer retention, revenue growth, and operational excellence across all renewal motions. This role oversees a team managing Strategic, High Value, Growth, Digital, and SMB segments, with a strong emphasis on digital engagement, automation, and scalable processes to maximize Gross Renewal Rate (GRR) and Net Revenue Retention (NRR).

In addition to core renewals leadership, this GVP will own the digital renewals strategy—leveraging technology, data, and automation to deliver a frictionless customer experience and optimize efficiency. The role also includes oversight of an SMB-focused team executing high-volume inbound and outbound motions, uncovering expansion opportunities, and driving net-new revenue within the install base.

This is a highly strategic role requiring a blend of executive leadership, operational rigor, and innovation to transform renewals into a growth engine.

Key Responsibilities:

   • Strategic Leadership:

     o Define and execute the AMER renewals strategy across Strategic, High Value, Growth, Digital and SMB segments.

     o Develop a digital-first approach to renewals, leveraging automation, AI, and self-service tools to scale efficiently.

     o Partner with Sales, Customer Success, and Operations to align retention and growth objectives.

   • Team Management & Development:

     o Lead and grow a high-performing team to include RVP, Managers and Renewal Representatives.

     o Foster a culture of accountability, performance, and continuous improvement.

     o Implement career development programs and succession planning for leadership roles.

   • Revenue & Performance Management:

     o Own GRR and NRR targets for AMER; deliver accurate forecasting and reporting.

     o Drive operational excellence through standardized processes, playbooks, and KPIs.

     o Identify and execute upsell and cross-sell opportunities within the renewal cycle.

   • Digital Transformation:

     o Build and scale digital engagement programs for SMB and mid-market customers.

     o Implement tools and workflows for automated renewals, proactive outreach, and predictive analytics.

     o Partner with Product and Marketing to enhance digital customer journeys.

   • Cross-Functional Collaboration:

     o Align with Finance on forecasting and revenue recognition.

     o Work closely with Customer Success to ensure seamless handoffs and retention strategies.

     o Collaborate with Operations to optimize systems and reporting infrastructure.

    Qualifications:

     •  10+ years in SaaS or subscription-based businesses, with at least 5 years in senior leadership roles.

     •  Proven success leading renewals or customer success organizations with measurable impact on GRR and NRR.

     •  Experience implementing digital engagement strategies and automation at scale.

     •  Strong operational background with expertise in forecasting, pipeline management, and revenue operations.

     •  Exceptional leadership, communication, and change management skills.

     •  Familiarity with Strategic and SMB segments and the nuances of each motion.

    Preferred Experience:

     •  Background in high-growth SaaS environments.

     •  Knowledge of AI-driven customer engagement and digital transformation initiatives.

     •  Experience managing hybrid teams (digital + human-led) across multiple geographies.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. 

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 180800 - 289300 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected] or +1 855 454 8433.

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