Ops Business Support - Client Communications Lead

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement, and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

About the role

As a member of the Operations Business Support Team, you will be tasked with supporting various forms of written communications output for our participant population.  This can include support of daily financial confirmations, email notifications, mass mailings (as required), proxy notices, quarterly statements, and Investor Portfolio Statements (IPS).  This requires strong communication and collaboration with colleagues across various internal departments.  Additionally, maintaining high quality outputs and supporting a strong control environment are crucial for the role.

Career Path

Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation. We provide you with the training and opportunity for development along with a pay for performance culture to earn additional recognition and bonuses.

Responsibilities

We want to hear from you today if you can:

• Support frequent reconciliation between record keeping system and SAP
• Support balancing processes to reconcile output generated matches various reports
• Support processes to process invoices applicable to client communications to third-party vendors
• Perform analysis using team supplied tools for defining mailing population based on mutual fund holdings for proxies
• Ensure clear requirements are supplied and written to validate outputs of mailing projects
• Partner with team members to support the quarterly statement process inclusive of messaging, approvals, vendor partnership and executing existing controls for completeness checks
• Clearly communicate issues and status to internal partners and vendors

Skills and Qualifications

• 2+ years of experience in Operational roles.
• General knowledge of Retirement Services/Group Retirement Life Insurance required; CRBG system/platforms knowledge preferred.
• High School Diploma or GED required – College preferred.
• Track record of acting with a sense of urgency, learning new and complex skills and results oriented.
• Desire to raise the bar on the customer service experience delivered.
• Must possess strong organization and planning skills.
• Candidates who work well within a team environment.
• Individuals who reject negativity and passivity, accept responsibility, and understand the greater reward of a healthy team environment.
• Excellent communication skills with ability to empathize with the end customer; seeks to understand their needs.
• Excellent problem solving and analytical skills; to include raising opportunities for growth or improvement in processes with facts to substantiate the need for change.
• Ability to multi-task while also staying calm and focused in a fast paced, team environment.
• Ability to adapt to change.
• Capability and willingness to learn new tasks, assist in knowledge transfers to others, multiple life insurance products and administrative systems.
• Desire to become a subject matter expert (SME).

Work Location

This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Why Corebridge?

At Corebridge Financial, we prioritize the health, well-being, and work-life balance of our employees. Our comprehensive benefits and wellness program is designed to support employees both personally and professionally, ensuring that they have the resources and flexibility needed to thrive.

Benefit Offerings Include:

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location.  In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs.  If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com.  Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com

Functional Area:

OP - Operations

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

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