Senior Operations Associate, Pre-Launch

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more, Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

As a Sr. Operations Associate, Pre-Launch at Commure + Athelas, you will play a pivotal role in our operations team, focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution for clients and driving business metrics. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

What You'll Do

• Ensure the efficient and timely execution of all essential aspects of internal operations projects, from project initiation to launch.

• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Launcher, Account Management, and other Operations teams.

• Applying healthcare revenue cycle and billing experience to validate configurations, identify risks, and prevent downstream denials or operational issues.

• Conducting data validation, reporting, and quality checks to ensure accuracy and integrity during implementation.

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Break down complex, challenging business problems. Own execution and outcomes.

• Troubleshooting data, process, and workflow blockers and coordinating with cross-functional teams for resolution.

• Providing business and technical insights that improve workflows and support successful outcomes.

• Acting as a reliable link between operational and technical teams, ensuring accurate capture and execution of requirements.

• Performing other related duties as assigned to support the needs of the Business Operations needs.

What You Have

• 2-5 years of experience in healthcare operations, revenue cycle management (RCM), or billing, ideally within a HealthTech, SaaS, or consulting environment.

• Prior experience in consulting, investment banking, or operations at a fast-paced organization with strong analytical and execution demands.

• Strong data and technical aptitude, with experience validating, analyzing, and interpreting large data sets.

• Deep experience with data analysis tools (SQL and excel strongly preferred). Basic SQL assessment will be part of the interview process.

• Understanding of healthcare operational and financial workflows, with the ability to translate them into technical and process requirements.

• Experience supporting implementations, onboarding, or process improvement projects, preferably across cross-functional teams.

• Demonstrated project management skills, with the ability to coordinate multiple workstreams in a fast-paced environment.

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

• Ability to oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics.

• Proficiency in documenting and developing best practices to enable incremental improvement and optimization for Internal Ops processes.

• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers.

• Proficient in Retool, Gsuite is a plus to collaborate effectively across technical and non-technical stakeholders.

• A genuine passion for improving RCM and enthusiasm for solving operational challenges that directly impact health systems.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.