Remote - Processing Associate

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Position Description

Primary Duties and Responsibilities:

Processes a variety of documents in order to issue or endorse membership, travel and/or insurance accounts or process member requests for reimbursement, etc.  Gathers appropriate data (new business, quotes, amendments, reimbursement requests, contractor payment data, etc.) and reviews to ensure accuracy and completeness.  Corresponds with and responds to inquiries from sales representatives, insureds, mortgage companies, and others regarding ratings, premiums, billing problems and cancellations and to obtain and verify paymentsand other types of information.

Receives and processes cash payments. Enters transactions and balances cash entries in order to input changes into systems.  Researches and adjusts account balances when misapplication/overpayment of monies occurs.  Processes returned bank items, write off service fees, extensions, etc. to correct balances and premium payment records. Contacts district offices, general agents or sales agents to correct receipt-cash discrepancies.  In accordance with corporate guidelines and procedures, initiates correspondence to policyholders and/or contractors to clarify or obtain missing information, investigate discrepancies, notify individual regarding payment approval/denial, etc.   Maintains various records on customer accounts, analyzes data and prepares reports as required.  Maintains electronic/computer and manual procedures for actions according to established procedures and assists in developing monthly reports, ordering records and investigative reports.  Performs other duties as assigned.

Supervisory Responsibilities:

None

Total Compensation Overview:

• The Processing Associate will earn a competitive salary of $29,993 to $46,654 annually with an annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are another reason to work for the Auto Club Group. Benefits include:

  • 401k Match

  • Medical

  • Dental

  • Vision

  • PTO

  • Paid Holidays

  • Tuition Reimbursement

Required Qualifications

Education:

• High School Diploma or equivalent

Experience:

• Processing transactions and posting to appropriate accounts

• Investigating and resolving sometimes complex processing problems

• Performing mathematical calculations to include addition, subtraction, multiplication, division and percentages

• Performing data entry duties and accurately maintaining a 6,000 keystroke per hour data entry rate (Data entry test will be required at time of interview)

Knowledge and Skills:

• Systems inquiry, data entry and usage of terminal or personal computer

• Basic business grammar and spelling

• Business processing procedures  

• Work within time, productivity and quality constraints

• Maintain accurate records, including accurately logging, coding and verifying information

• Audit records and computer files

• Gather data and prepare reports

• Perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages

• Compose routine correspondence including letters and memos

• Use of telephone regularly to receive and relay information

• Operate an adding machine or calculator

• Communicate effectively with others in a work environment and with the public

• Train less senior staff members in departmental procedures

• Willingness to rotate within areas as needed to perform various processing or cashiering functions and/or to complete training.

Preferred Qualifications

• Ability to perform monetary transactions (e.g., key entering data into cash terminal, adjusting account balances, etc.)

• Knowledge of basic insurance terminology

• Ability to make discretionary decisions based on existing policy

• Use telephone extensively

• Willingness and ability to work extended or irregular hours, holidays and/or weekends.

Work Environment

This is a remote processing position. Employees work remotely full-time. An exception would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com