Medical Office Support Team Lead

International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services, Inc., headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

The position is contingent on contract award.

This project will provide clerical office support for Air Force Accession Center (AFAC) operations. These services will be remotely supporting 65 Military Entrance Processing Stations (MEPS) across the continental United States.  

The Medical Office Clerical Support Team Lead will help determine whether recruitment applicants meet the medical standards established by Congress and the Military Services at one of the USMEPCOM geographically dispersed facilities. 

Key Responsibilities:

• Responsible for overseeing the contractor personnel assigned to HQ AFAC and contractor personnel remotely supporting the multiple MEPS Locations. 
• Disseminating all pertinent information and training, as deemed by AFAC, to all employees and ensuring the information is acknowledged and acted upon, if required, within 3 business days, with 100% compliance from employees. 
• Relaying general instructions to patients or making referrals to other MEPS sections.  
• Obtaining updates and filing medical records as needed. 
• Organizing and researching patient records, extracting needed information, and reviewing records for completeness, accuracy, and consistency within established guidelines. 
• Ensuring arrival of medical records prior to appointment(s).  
• Initiating and locating patient medical records as needed. 
• Obtaining documentation as requested by healthcare providers (test results, or documentation not yet filed in records).  
• Performing other administrative and clerical duties in support of medical care and operational support. 
• Access to the Health Information Exchange (HIE) while performing under this contract. 
• Utilize the following systems for documentation collection and other administrative tasks required for medical processing through Military Entrance Processing Stations (MEPS):  
• Armed Forces Health Longitudinal Technology Application (AHLTA)Composite Health Care Systems (CHCS) and/or MHS GENESIS.   
• Defense Enrolment Eligibility Reporting System (DEERS) Air Force Recruiting Information Support System (AFRISS) Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system. 
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in a Military Treatment Facility, and the medical record tracking procedure. 
• Complete HIPAA and Privacy Act training and shall be held accountable for complying with AFAC's specific health information privacy and security policies and procedures. Performance threshold is 100% compliance. 
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Required Skills and Knowledge: 

• Minimum of two (2) years’ experience in an administrative role preferably in a military setting including 6 months out of the past year. 
• Medical terminology certification highly preferred. 
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook). 

Education Required:  

• High school graduate or equivalent. 
• Current American Heart Association Basic Life Support (BLS) certification. 

Physical Requirements: 

• Sitting, standing, walking, climbing, bending/stooping, kneeling, twisting.  
• Visual acuity. Minimal hearing loss.   
• Push/pull/carry minimum 15 lbs. 

Other Special Qualifications: 

• Must have a favorably adjudicated National Agency Check with Inquiries (NACI) in the Defense Information System for Security (DISS) at the time the services are performed and must maintain the level of security required for the life of the contract. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS Government Medical Services, Inc. complies with all federal, state, and local minimum wage laws. 

International SOS Government Medical Services, Inc. is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.