Sr Business Analyst-Microsoft Dynamics CRM

Job Role: Sr Business Analyst-Microsoft Dynamics CRM

Job Location: Remote (anywhere in the US)

Role Description:

As a Microsoft Dynamics CRM Sr. Business Analyst, you will be part of a Cognizant team that is focused on the delivery and implementation of Microsoft CRM / XRM solutions for Cognizant's clients. You will spend majority of your time consulting directly with our clients and developing line of business solutions. You will also have the opportunity to work with the latest Microsoft technologies and solutions in enterprise-level environments.

You will perform activities such as:

- Elicit detailed functional / business requirements from users and sponsors.

- Create and communicate detailed requirements, solution proposals, business process designs (BPD) and business system designs (BSD) that meet the business needs

- Work on a large Dynamics CRM D365 project and transition into roles with increasing responsibility on the growing CRM team.

- Work with developers to understand the designs and validate that the software solution will satisfy the business needs.

- Conduct functional testing of implemented applications, and provide the initial support of these applications when moved to production.

- Create and deliver documentation as necessary to ensure proper use of changed and newly implemented processes.

- Make software configuration changes to support business processes.

- Assist CRM Project Manager in status reporting and project milestone tracking.

- Assist in coordinating project activities and deliverables across other team members.

- Effectively plan and conduct transition activities of newly implemented functionality to appropriate teams

- Provide post-implementation support.

Job Requirements

- Minimum 10 years of experience in a Business Analyst role

- Direct experience with enterprise CRM applications

- Ability to document As Is processes and work with Business units to develop to Be processes

- work with Business teams to gather and understand detailed functional requirements

- work closely with IT teams to ensure CRM designs are aligned with Business objectives

- Assist in converting requirements into designs / configurations for CRM

- develop testing, review and implementation plans with the CRM project manager, Business groups, user groups

- Provide post-implementation support for implemented solutions

- Have worked on Agile Projects

- Have played Scrum Master role

Specific Requirements:

-Bachelor’s degree or equivalent experience

- Previous experience with CRM and ERP systems

- Good understanding of Marketing, Sales, and Customer Service processes

- Demonstrated organizational skills in terms of project management, meeting facilitation and definition of solutions with the business.

- Strong interpersonal communication skills (verbal and written), including the ability to articulate business solutions. Must also have the ability to communicate with technical teams to develop and configure solutions.

- Strong competency in basic Microsoft office applications as well as Visio, Access, and MS Project, JIRA

Salary and Other Compensation:

Applications will be accepted until 3 September,2025.

The yearly salary for this position is between $140,000 – $158,000 per year, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· · Medical/Dental/Vision/Life Insurance

· · Paid holidays plus Paid Time Off

· · 401(k) plan and contributions

· · Long-term/Short-term Disability

· · Paid Parental Leave

· · Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.

Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Disclaimer: 

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.