Manager, Customer Success
The Manager, Customer Success Team is responsible for overseeing a team of Customer Success Managers, ensuring customers receive exceptional support and value from Coates’ solutions. This role focuses on delivering high-quality account management, meeting service commitments, and fostering strong customer relationships to support retention and satisfaction goals. The Manager serves as a hands-on leader, working closely with the Director of Customer Success to execute departmental strategies.
- Team Leadership & Coaching: Lead, mentor, and develop team members to ensure strong performance, professional growth, and alignment with Customer Success best practices.
- Customer Account Oversight: Monitor the health of assigned accounts, ensuring prompt resolution of issues, proactive engagement, and achievement of retention goals.
- SLA Management: Track team performance against SLAs, identify gaps, and collaborate with Support Delivery Leaders to ensure targets are met.
- Process Execution: Implement and reinforce customer engagement processes, service delivery standards, and reporting requirements established by the Director of Customer Success.
- Escalation Handling: Serve as the first point of escalation for customer concerns, resolving issues promptly and escalating to the Director when necessary.
- Cross-Functional Collaboration: Partner with Support Operations, Sales, and Product teams to ensure customers’ needs are communicated and addressed.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Lead Findem’s Account Management team to drive renewals, upsells, and client growth within a cutting-edge HR tech company.
A high-growth fintech startup is looking for a Partner Success Manager to cultivate employer partnerships, enhance engagement, and help reshape workforce opportunities through innovative education solutions.
Hippocratic AI is looking for a Customer Success Executive in Fort Myers, FL to lead healthcare client engagement and ensure impactful adoption of their innovative AI-driven solutions.
An experienced Account Manager is needed at Quantum Metric to foster strong client relationships and drive customer retention and expansion within a remote-first environment.
The Account Services Manager will work closely with clients to maximize the use of iCIMS recruiting solutions, ensuring customer satisfaction and renewal.
Lead strategic growth and executive relationships for financial services clients at phData, a top pure-play data and AI consultancy, focusing on the insurance sector.
Nexmos Design seeks a Client Relationship Manager to serve as the primary liaison between clients and creative teams, ensuring project success and lasting partnerships.
Leading Azul's global customer success efforts, this role combines strategic leadership with direct customer engagement focused on growth and retention in the Eastern US region.
Lead strategic fintech partnerships and co-innovate product solutions at Mastercard to drive growth and inclusive economic impact.
Williamson-Dickie Europe, a VF Company, is seeking a remotely-based Account Specialist in Wisconsin to manage order processing and provide excellent customer service.
Lead partner success at Conduit Health by building strong agency relationships and creating scalable referral programs in a transformative health-tech startup.
A strategic Senior Account Director role at Bounteous, focused on managing and growing key client accounts through expert digital transformation consulting.
Support the Key Account Manager in optimizing Bosch's Amazon presence through content execution, product tracking, and operational coordination in a hybrid setting.
Think big. Dare to innovate. At Coates we pride ourselves on constantly challenging the industry norm to deliver unrivalled results. Switchboard™, our dynamic content management software platform, combined with our variety of digital kiosks and ...
2 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
