Senior Solutions Engineer, SLED - job 1 of 3
Skills
- Deep understanding of internet technologies (OSI 1-7, routing, TCP/UDP)
- Expertise with DNS (authoritative and recursive), HTTP/HTTPS, and TLS/SSL
- Comfortable with on-prem networking and security configurations, including legacy systems
- Familiarity with public cloud architectures (AWS/Azure/GCP)
- Proficiency with command-line interfaces and RESTful APIs
- Ability to analyse HTTP requests/responses and debug in browser web inspectors
- Strong project management, relationship-building, and emotional intelligence
- Experience engaging with Public Sector organizations and procurement contexts
- Technical curiosity and continuous learning mindset (including foundational AI knowledge)
Responsibilities
- Lead technical discussions and drive pre-sales activities including discovery, demos, and solution design
- Qualify prospect use cases and lead proofs-of-concept (PoCs) to validate solutions
- Act as technical lead for assigned accounts, advising on best practices and product implementation
- Onboard and train customers via remote sessions or in-person as needed; create documentation and enablement materials
- Collaborate cross-functionally with Sales, Product, Engineering, and Support teams
- Advocate for customer needs internally and help shape product direction
- Travel to customer meetings, conferences, and events (approximately 30–40% expected)
Education
- Bachelor’s degree in Computer Science, Engineering, or related field preferred
- Equivalent professional experience considered in lieu of degree
- Graduate degrees and cloud architect certifications are a plus but not required
Benefits
- Medical, dental, and vision insurance
- Flexible spending and commuter accounts
- Fertility and family forming benefits
- On-demand mental health support and Employee Assistance Program
- Short and long term disability; life & accident insurance
- 401(k) retirement savings plan and employee stock participation
- Flexible paid time off and multiple leave programs
- Equity plan eligibility
Average salary estimate
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