Junior Clerk - Director's Office, SFO (1402) (158494)

Appointment Type: Permanent Exempt, Category 18 - this position is excluded by the Charter from the competitive civil service examination process and incumbents are considered “at will” and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.  

San Francisco International Airport (SFO), an enterprise department of the City and County of San Francisco (CCSF), has approximately 1,700 CCSF employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is to provide an exceptional airport in service to our communities and our core values are Safety and Security, Teamwork, Excellence, Care and Equity. Learn more about careers at SFO.

Specific information regarding this recruitment process is listed below:

• Application Opening: August 13, 2025
• Application Deadline: This job announcement may close at any time but not before August 15, 2025 at 5:00 p.m. PT; interested applicants are encouraged to apply as soon as possible.
• Salary Range: $59,384.00 to $72,150.00
• Recruitment ID: PEX-1402-158494

As a Junior Clerk with the Airport Director’s Office, you will be the first point of contact for SFO. You will welcome guests and greet people who visit our office. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. As a team member of SFO, you will embrace SFO’s core values and SFO’s Racial Equity Action Plan.  Essential functions of the position include:

1. Coordinates Front Desk activities including answering phone calls, welcoming guests and greeting visitors to the Airport Director’s Office.
2. Files, maintains, and retrieves documents, records, and correspondence in accordance with established procedures.
3. Receives, reviews, and coordinates conference room reservations for internal departments and Airline tenants.
4. Codes and indexes documents, records, and correspondence. Methods may include color code, terminal digit, numerical, alphabetical, and/or chronological order to ensure proper filing and ready access of data.
5. Checks accuracy and reviews a variety of documents for completeness and accuracy.
6. Compiles information and data necessary for the preparation of general departmental reports by assisting in the selection of data and materials.
7. Makes mathematical computations using addition, subtraction, multiplication and division of whole numbers, decimals and fractions.
8. Disseminates information and answers inquiries by communicating with the public, departmental personnel and other departments.
9. Operates office equipment, including calculators, photocopying equipment, adding machines, computer terminals, document imaging, and fax machines.
10. Processes mail: opens, time stamps, sorts and distributes the incoming mail; stuffs and seals envelopes; makes daily pickup and delivery to ensure timely mailing and receipt of mail.
11. Assigns visitor badges and validates parking tickets.

Minimum Qualifications:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications. 

1. Experience: Six (6) months of clerical experience including preparing and maintaining a variety of records and/or documents, filing, use of office equipment, public contact and processing of incoming and outgoing mail.

Experience Substitution: Any one of the following may substitute for the required experience:

• Completion of 15 semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
• Completion of a clerical training program (240 hours); OR
• Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification by the final filing date unless otherwise noted.

Desirable Qualifications: 

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Proven work experience as a Receptionist, Front Office Representative, or similar role reliability.
• Clerical experience supporting Director-level/C-Suite leadership.
• Experience creating new processes or systems which had department- or organization-wide implications.
• Experience creating and delivering presentations to leadership staff.
• Use of a work computer in a network environment to enter and update data, create documents and use system applications, e-mail, spreadsheets, word-processing and organizer software.
• A strong team player who works well under deadlines and adapts quickly to solve problems, influence key stakeholders, and thrive in a fast-paced environment.
• Dependable, consistently strive for excellence, and operate with the highest level of integrity and discretion.
• Passionate for culture and understand the importance of a company’s culture and its power to drive success.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants will receive a confirmation email from [email protected] that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.  

Selection Procedures:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements.  Applicants meeting the minimum qualifications are not guaranteed advancement to interview.  Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates.  If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

Note:  Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.

Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Customs Clearance: This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area.  An application for a U.S. Custom Access Seal may be submitted to Customs ONLY after employment has commenced.  Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal.  Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination.  Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination of employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview  
• Equal Employment Opportunity 
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

How to Apply:

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. No other methods of application will be accepted.

• Select the “Apply Now” button and follow the instructions on the screen.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Upon successful submission, applicants will receive a confirmation email from [email protected]. Keep this email for your records. If you do not receive it, your application was not submitted successfully.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact Ivy Yeung via email at [email protected].

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.