System Support Specialist - job 1 of 2

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals.

HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 micro-services, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

About The Role

We are seeking a highly motivated and detail-oriented Security Awareness & Compliance Specialist to serve the organization’s efforts in reducing human risk through effective human risk management achieved through phishing simulations, security awareness training, and compliance monitoring. This role will be critical in developing and implementing strategies to educate employees on cyber threats, foster a security-conscious culture, and support adherence to internal and external compliance requirements and presenting monthly security metrics by collaborating with all the pillars and preparing review presentations.

Key Responsibilities

- Monitor and resolve incoming tickets in Freshdesk/Slack.

- Troubleshoot common application issues (Zoom, Slack, ClickUp, Google Drive).

- Reset passwords and assist with Google Workspace 2FA issues.

- Add/remove users from Google Groups and distribution lists.

- Perform basic Mac hardware troubleshooting (e.g., keyboard, trackpad, Wi-Fi).

- Escalate complex issues to Tier 2/3 support when necessary.

Required Qualifications

- Bachelor's degree in Business Administration, Information Systems, or related field

- 4-6 years of IT support experience.

- Hands-on experience with:

- Freshdesk or another IT ticketing system.

- Addigy or a similar MDM solution for macOS.

- Google Workspace (Gmail, Drive, Admin console).

- Basic knowledge of macOS troubleshooting.

- Strong communication skills in English.

- Ability to work independently, follow SOPs, and document work clearly.

EEO Statement

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.