Analyst, Fraud Investigations
Skills
- Fraud prevention and investigation experience
- Proficient in SQL for data analysis
- Strong analytical and problem-solving skills
- Ability to handle escalations and high-priority incidents
- Excellent written and verbal communication
- Experience working with cross-functional stakeholders
- Ability to manage short- and long-term projects independently
- Comfortable working in a fast-paced, technology-driven environment
Responsibilities
- Monitor and improve risk reporting to adapt to shifting fraud trends
- Investigate and respond to ATO and scam-related cases by analyzing account behavior, session/device patterns, and authentication attempts
- Extract, review, and analyze data for exploratory and elevated suspicious activity
- Support product and feature launches with proactive risk mitigation recommendations
- Identify criteria, validate data, and communicate trends to influence fraud strategy, model revisions, and rule efficacy
- Partner with Analytics and Data Science to deploy and tune models and risk mitigation tactics
- Triage escalated cases that resulted in adverse account actioning
- Optimize processes to improve member experience and fraud prevention efficiency
- Support ad-hoc projects to improve fraud prevention efficacy and member experience
Education
- Bachelor's degree preferred or equivalent practical experience
- Relevant certifications or training in fraud, risk, or analytics a plus
Benefits
- Hybrid in-office policy (four days in office, Friday remote for local employees) with fully remote program options
- Competitive base salary, bonus eligibility, and equity package
- 401(k) match and comprehensive medical, dental, vision, life, and disability benefits
- Generous vacation policy, company paid days off (Chime Days), and wellness stipend
- Backup child/elder/pet care and subsidized commuter benefits
- Up to 24 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents
- Family planning support with reimbursement (up to $15k) and access to Maven
- 1% volunteer time for local community organizations
- Regular in-person and virtual team events
Average salary estimate
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