Provider Operations Specialist

Carrum Health is a next-generation digital health company pushing value-based care forward, and the Provider Operations Specialist will play a critical role in our success. Our network of high-quality Center of Excellence providers is expanding at a rapid pace and the Provider Operations role is vital to our mission to improve patient experience and outcomes by changing the way health care is delivered and paid for. Our Centers of Excellence are at the core of our two-sided healthcare marketplace and this team leads the charge.

You will be directly responsible for supporting the provider operations management team as they interface with our Center of Excellence providers. You will contribute to the implementation process for bringing new providers onto the Carrum platform for a range of bundled services, including total joint repair, spinal surgery, oncology, and bariatric services, among others.  Your ability to manage multiple competing priorities and attention to detail are key to the ongoing success of our provider partnerships. You’ll also  be responsible for multiple aspects of provider operations, including knowledge management, support for finance and billing, tracking KPIs, and interfacing with cross-functional teams at Carrum. You are highly motivated, have a demonstrated track record of success in educational and work endeavors, and you’re looking to apply your detail-oriented and organized skill set to a new challenge in a high-energy environment with growth potential.

The salary range for this role is $65k - $75k plus bonus, depending on level of experience and geographic location.

You’re excited about this opportunity because you will...

• Have a front row seat to provider operations and account management at a growing start-up, applying your skill set to a new professional challenge
• Have the flexibility to identify areas of opportunity for improvement, scope projects, and independently manage them to completion 
• Work 1:1 with our provider operations team and Carrum providers on a daily basis to independently solve problems, respond to their needs, and ensure smooth ongoing operations
• Collaborate with internal Carrum teams, learning multiple aspects of our company
• Contribute in significant ways to the ongoing maintenance, management, and enhancement of provider accounts alongside the provider operations team
• Have direct responsibility for key functions that are central to the success of our provider relationships, including knowledge management, billing, 
• Learn directly from providers through participation in key meetings with stakeholders at all levels of hospitals and health systems

We’re excited about you because…

You’re detail-oriented, highly organized, and have an unrelenting commitment to excellence in all aspects of your professional performance. You are passionate about value-based care and changing health care and want to apply your skill set in a new environment to help us grow and scale at a key inflection point of our growth. You have impeccable professionalism and a deep understanding of health care and how to work with providers successfully over a significant length of time. We also hope to see from you:

• Bachelor’s Degree
• A track record of success in educational and work environments
• A demonstrated interest in health care, with a particular interest in contributing to Carrum’s mission to change how healthcare is delivered and paid for
• A high degree of organization, ability to meet deadlines, and attention to detail
• Strong time management skills and ability to work independently
• Comfort with managing multiple competing priorities and respond to needs across multiple stakeholders
• Excellent professionalism 
• Eagerness to learn and grow in a new role
• A positive attitude and spirit of generosity to go above and beyond for our provider partners, our members, our customers, and your internal colleagues
• Ability to appropriately handle confidential information and adhere to HIPAA requirements
• A desire to work in a start-up environment and an “all hands on deck” attitude to contribute to our success
• Entrepreneurial and resourceful — As an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction.
• Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment.
• Passion for collaborating cross-functionally with sales, operations, client success, data, and product teams to ideate, complete projects, and drive impactful results.