Patient Access Workleader - Outpatient Admitting

Join Cleveland Clinic’s Martin North Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This downtown Stuart hospital provides top-quality patient care to the communities in and around Martin County on the beautiful St. Lucie River. The caregivers at Martin North Hospital have made it an excellent medical facility and a home away from home.    

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. In our Finance division, caregivers use their knowledge and skills to create exceptional experiences for patients and their families. As a Patient Access Workleader on the team, you will provide essential support to the Manager, Supervisor and the department by coordinating daily operations, delegating tasks, providing education and covering key functions for the North Outpatient Registration team. This is a high-volume area with direct patient contact, requiring strong leadership and organizational skills. Ultimately, all your efforts help us continue pushing the needle forward in healthcare across the globe. 

A caregiver in this position works days/evenings from 7:00AM – 3:30PM or 11:00AM – 7:30PM, based on the needs of the business. 

A caregiver who excels in this role will:  

• Function as the department work lead. 

• Recommend and execute complex policies and procedures with the supervisor to ensure timely and accurate patient registration resolution.  

• Provide general oversight and direction for caregivers to ensure daily operational support. 

• Rotate to different locations/hospitals based on staffing needs. 

• Identify and utilize appropriate reports to contact insurance payers for resolution of accounts with registration issues with a minimal need to escalate issues internally. 

• Recommend and provide input to execute Patient Access programs according to changes in insurance regulations and data obtained from various departments and physicians regarding issues including registration. 

• Assist the site manager and supervisor with the daily operational activities of patient access. 

• Independently staff all patient access areas at any facility, including front desk, admitting office, ER registration and cashier.  

• Identify patient registration issues and resolve or initiate necessary follow up. 

• Train caregivers and conduct performance evaluations. 

• Complete operational tasks, including staff schedules, working reports, performing compliance and denial audits, working reports, handling call offs, allocating work/resources and time and attendance entries. 

• Coordinate resources for daily assignments and work schedules to provide coverage for employee Paid Time Off (PTO) and key activities. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma/GED and four years of experience in a customer facing role with in-person or phone contact or work leader experience with demonstrated competence in personnel management OR an Associate’s Degree and three years of experience OR a Bachelor’s Degree and two years of experience 

• Basic PC software application knowledge and the ability to use multiple data systems 

• Demonstrated knowledge of medical terminology sufficient to understand physician orders or completion of a course within one year of hire 

Preferred qualifications for the ideal future caregiver include: 

• Healthcare or Patient Access experience 

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/