Instructional Designer - job 1 of 3

What We Do

Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.

Who We Are

We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.

Position Overview

Care Access is seeking a skilled and experienced Instructional Designer, Clinical Education to join our dynamic Clinical Education Team, part of the Global Expansion and Study Operations department. 

The Instructional Designer, Clinical Education plays a key role in designing and developing high-quality instructional materials that enhance the learning experience for clinical and operational staff. This position supports the creation of engaging, effective, and accessible learning solutions aligned with organizational goals, compliance standards, and adult learning principles. 

The ideal candidate brings a passion for education, a creative and learner-centered approach, and a strong foundation in instructional design methodologies and e-learning development—preferably within healthcare or clinical research environments. 

• Design and develop engaging, instructionally sound learning content for clinical and non-clinical staff, including e-learning modules, instructor-led training (ILT), virtual ILT (vILT), job aids, videos, and knowledge checks.
• Design and develop study-specific training materials, including protocol overviews, procedural guides, and compliance-related modules, to support clinical research site staff in the execution of individual trials. 
• Collaborate with subject matter experts (SMEs) to collect content, define learning objectives, and transform technical or clinical information into clear, learner-friendly educational materials. 
• Create detailed storyboards and instructional plans that outline the flow, pacing, and structure of learning modules, ensuring alignment with adult learning principles and clinical education goals. 
• Utilize multimedia tools and technologies to enhance learning experiences by incorporating graphics, animations, audio, and interactive elements that support engagement and retention. 
• Develop e-learning content using authoring tools such as Articulate 360 (Storyline and Rise), ensuring materials meet accessibility, branding, and instructional design standards. 
• Conduct quality assurance reviews on instructional content to ensure consistency, accuracy, and adherence to design standards, regulatory requirements, and internal quality benchmarks. 
• Support learning evaluation and feedback processes, making data-informed updates to content based on learner input, performance metrics, and stakeholder recommendations. 
• Collaborate on Learning Management System (LMS) integration, including formatting, testing, uploading, and maintaining learning content within the LMS to ensure accurate deployment and user access. 
• Assist in triaging and debugging issues or reported errors in legacy courseware. 
• Assist in maintaining course catalogues, including properly documenting new releases, sunsets, and edits.

• Manage multiple design projects simultaneously, meeting deadlines and coordinating with team members to maintain project timelines and delivery expectations. 
• Assist the Manager, Instructional Design, Clinical Education with various management and administrative tasks when delegated. 
• Stay current with industry trends, tools, and best practices in instructional design, clinical education, and digital learning. Apply new approaches to continuously improve learning strategies and outcomes. 
• Perform other duties as assigned. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

• This role requires 100% of work to be performed in a remote office environment and requires the ability to use keyboards and other computer equipment.  
• This is a remote position with less than 10% travel requirements. Occasional planned travel may be required as part of the role. 

• Strong understanding of instructional design principles and adult learning theories, with the ability to apply models such as ADDIE, SAM, or Agile Learning to real-world learning scenarios. 

• Proficiency with e-learning development tools such as Articulate 360 (Storyline and Rise), Adobe Captivate, and other content creation platforms.

• Skilled in multimedia integration, including graphics, video, voiceover scripting, and interactivity to enhance learner engagement.

• Familiarity with Learning Management Systems (LMS) and experience formatting, uploading, and testing content for deployment.

• Excellent written and verbal communication skills, with the ability to translate complex clinical or technical concepts into clear, accessible training materials.

• Strong collaboration and interpersonal skills, with experience working cross-functionally with subject matter experts (SMEs), clinical staff, and education teams.

• Effective time management and organizational skills, with the ability to manage multiple projects, meet deadlines, and adapt to shifting priorities.

• Attention to detail and commitment to content accuracy, compliance, and instructional integrity.

• Ability to work independently and within a team environment, in both remote and hybrid settings.

• A growth mindset, with a willingness to receive feedback, stay current on learning technology trends, and continuously improve design practices.

• Bachelor's degree in Instructional Design, Education, or a related field.

• 3+ years of experience in instructional design, curriculum development, and e-learning content creation, preferably in healthcare, clinical research, or another regulated environment.

• Demonstrated experience developing learning content using instructional design models (e.g., ADDIE, SAM) and adult learning principles.

• Proficiency with e-learning authoring tools (e.g., Articulate 360, Rise, Captivate) and multimedia development software.

• Experience collaborating with subject matter experts (SMEs) and cross-functional teams to translate complex content into engaging, accessible learning materials.

• Paid Time Off (PTO) and Company Paid Holidays
• 100% Employer paid medical, dental, and vision insurance plan options
• Health Savings Account and Flexible Spending Accounts
• Bi-weekly HSA employer contribution
• Company paid Short-Term Disability and Long-Term Disability
• 401(k) Retirement Plan, with Company Match

Diversity & Inclusion

We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.

At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the

physicians and caring for patients.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Care Access is unable to sponsor work visas at this time.

Employment Statement

Care Access complies with all employment laws and regulations with respect to its employment practices, terms and conditions of employment, and pay equity and wages. Care Access does not engage in any unfair or forced labor practice and does not tolerate, under any circumstances, the use of any form of forced or involuntary labor, child labor, or human trafficking. This extends to suppliers, partners, or other third parties with whom Care Access does business. Care Access values and promotes the protection of human rights everywhere.