Manager – Customer Training

Job Summary
The Manager - Customer Training is responsible for leading a team of customer training consultants and executing strategic, goal-aligned training programs across large enterprise accounts. This role focuses on creating impactful learning experiences that drive solution adoption, operational efficiency, and long-term success. The manager will oversee and develop strategic training plans, execution of onsite and virtual training, facilitate training delivery, and support transition efforts to ensure customers are equipped to sustain training programs.

Responsibilities

• Leadership & Strategy
  • Lead a team of customer trainers in the design and delivery of high-impact training programs.
  • Lead and execute a scalable learning strategy aligned with customer onboarding, change management, and solution adoption.
  • Collaborate with cross-functional teams to ensure training aligns with business goals and customer needs.
• Instructional Design
  • Create structured, goal-oriented learning experiences based on learner needs and desired outcomes.
  • Develop content and assessments using instructional design methodologies to ensure relevance, accessibility, and effectiveness.
  • Align training materials with best practices and workflows within the solution.
• Training Execution & Facilitation
  • Deliver training sessions across customer accounts, ensuring engagement and clarity.
  • Guide interactive learning experiences that support participation, understanding, and retention.
  • Foster inclusive environments that encourage learner confidence and adoption.
  • Ensure continuity and sustainability of training programs post-implementation.
• Strategic Communication & Relationship Building
  • Craft and deliver clear, targeted messages that align with organizational goals and drive meaningful outcomes.
  • Build trust-based relationships with stakeholders, leaders, and cross-functional teams.
  • Engage customers through collaborative sessions that promote understanding and alignment.
• Continuous Improvement & Learning Mindset
  • Stay current with industry trends and best practices in learning and development.
  • Seek feedback and apply insights to continuously improve training strategies and outcomes.
  • Promote a culture of curiosity, adaptability, and growth within the training team.

Qualifications

• Bachelor’s degree in Education, Organizational Development, Healthcare Administration, or related field preferred
• 8+ years of experience in Learning & Development, Leading teams, or Customer Training, with a focus on instructional design and facilitation preferred
• Experience in healthcare or enterprise hospital environments strongly preferred.
• Proven ability to lead teams and manage complex training projects.
• Strong communication, relationship-building, and strategic planning skills.
• Travel Expectations: Up to 75%

Anticipated salary range: $86,400 - $143,145

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 9/15/25*if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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