SECU Family House | Executive Director

SECU Family House is a nonprofit organization that provides affordable lodging and support services in a caring environment for referred adult patients and/or their caregivers who travel to Winston-Salem, NC for medical treatment.

The availability of high-quality medical care in Winston-Salem brings hundreds of patients and caregivers to the area for extended periods of time. A shortage of quality, low-cost rental units leaves many families searching for a caring and safe place to rest and rejuvenate while they or their loved ones are receiving care.

SECU Family House is seeking an Executive Director to lead the organization into their next phase of growth. Their current, long-time, well-respected Executive Director is retiring in early 2026.

The Executive Director provides strategic leadership on a day-to-day basis for the SECU Family House. The ED is responsible for the overall financial, operational, and relationship management of the SECU Family House. Working in collaboration with the Board of Directors, the ED oversees short- and long-term objectives and operations of the facilities, builds relationships with volunteers, staff, patients and guests, and maintains and cultivates relationships with community, corporate and government groups.

Current considerations of SECU Family House include how to better meet the growing demand for their services in the wake of changing Medicaid coverage and general increases in the cost of medical care. 

The Executive Director will supervise the Director of Development and Director of Finance and Administration and lead a staff team of 15-20 professionals and paraprofessionals onsite at the house on Baldwin Lane in Winston-Salem.

Specific Duties and Accountabilities

Financial Management                                             

Financial Viability:

• Responsible for fiscal integrity of the SECU Family House; assures adequate control and accounting of all funds, including developing and maintaining sound financial practices
• Works with Director of Finance and Administration and staff, Finance Committee, and the Board to prepare an annual budget; sees that the organization operates within budget guidelines
• Maintains official records and documents and ensures compliance with federal, state, and local regulations and reporting requirements

Resource Development:

• Assures an effective and successful fund development program in conjunction with the SECU Family House Development staff and Donor & Community Relations Committee
• Actively identifies and cultivates prospective donors and pursues available funding from relevant foundations, corporations, and community activities 
• Participates in fundraising events as appropriate
• Directs the gift acknowledgment process and oversees the donor recognition program

Operational Management: 

Guest Relations/Support Services:

• Provides general oversight of all operational activities to assure that a “homelike,” emotionally supportive, safe environment is provided for guests throughout their stay, in conjunction with the Director of Finance & Administration, the Operations Manager and Services & Facilities Committee
• Assures program quality and organizational stability through development and implementation of standards and controls, systems and procedures, and regular evaluation
• Interacts with SECU Family House guests as appropriate

Facilities Management:

• Assures that the facility provides a relaxing environment and adequate capacity, in conjunction with the Director of Finance & Administration, Facilities Manager and Services & Facilities Committee
• Assures that a capital replacement schedule is created that works to maintain the physical building including furniture, fixtures, equipment, building and landscaping
• Recommends improvements and enhancements to facility and landscaping as directed by the Board

Relationship Management                                       

Board of Directors:

• Monitors and/or revises the strategic plan as directed by the Board, and guides the Board in its implementation, addressing problems and opportunities as identified
• Assists the Board Development Committee in the recruitment and assimilation of new Board members
• Plans Board meetings as directed by Executive Committee, and compiles operational and financial reports for distribution before and at Board meetings 
• Serves as ex-officio member and staff for all standing committees of the Board
• Communicates regularly with the Board of Directors’ Chairperson(s) and committee chairs
• Keeps Board members informed of developments in human services, not-for-profit management and governance, philanthropy, and fund development
• Stays apprised of current healthcare climate, particularly as it relates to the local environment, and informs Board members as needed

Marketing and Community Relations:                     

• Serves as a spokesperson for SECU Family House fundraising or public relations activities as appropriate
• Oversees community relations and the relationships with foundations, corporations, and public entities that support SECU Family House and/or are strategically important to its mission 
• Approves an annual public relations/marketing plan for the SECU Family House, in conjunction with Director of Development

Community:

• Prioritizes the building and nurturing of long-term relationships with generous individuals, foundation staff, corporate leaders, and others to help them reach their philanthropic goals and further the mission of SECU Family House.

Human Resources:

• Assures a work environment that recruits, retains, and supports quality staff and volunteers
• Maintains compliance with applicable local, state, and federal labor statutes
• Oversees and revises human resource policies and procedures in conjunction with the Director of Finance and Administration, including the development of job descriptions, accountabilities, and regular performance evaluations
• Recommends staffing to the Board, and sees that appropriate salary structures are developed and maintained
• Encourages staff and volunteer development and education, plans and facilitates regular staff meetings
• Assures that regular performance evaluations are held and that staff have appropriate annual goals that are tied to the SECU Family House Strategic Plan

Salary: $105,000 - $120,000

The ideal candidate will:

• Be an experienced leader and change agent
• Have significant leadership experience in the nonprofit sector
• Be passionate about the mission of SECU Family House
• Have a Bachelor’s degree or other advanced degree or relevant experience
• Have a willingness to grow and develop staff members
• Be a servant leader
• Be able to balance multiple tasks simultaneously, handle emergency situations and complex concepts and problems
• Communicate clearly, concisely and diplomatically with a variety of audiences
• Have extensive experience in nonprofit fundraising/philanthropy
• Be driven to provide top-quality care and services to people who are experiencing great levels of personal and familial stress
• Lead with compassion and empathy
• Possess financial and budgeting experience
• Have knowledge of Winston-Salem and the Triad community (desired)
• Professionally represent the SECU Family House to external constituencies, including guests, donors, volunteers, and others
• Be proficient and self-sufficient with computer programs as well as donor database software

SECU Family House has engaged Capital Development Services (CapDev) to conduct a search for this position. Candidates are required to submit a cover letter and a resume. All materials will be kept confidential. Application materials will be reviewed as received. Additional inquiries may be directed to [email protected].