Patient Access Operations Lead

Welcome to CommonSpirit Health Mountain Region

CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the community. With locations throughout Colorado, Utah, and Kansas, we deliver the same high standard of care to our employees as we do to our patients. Our 20 hospitals, emergency and urgent care centers, home care and hospice, Flight for Life ColoradoTM , telehealth and over 240 physician practices and clinics offer endless opportunities! Here, you can grow your career and impact the people in the communities you serve.

CommonSpirit Health is one of the nation’s largest nonprofit, faith-based health systems, with a team of over 150,000 employees and 25,000 physicians and advanced practice clinicians. CommonSpirit operates more than 2,200 care sites and 140 hospitals, serving some of the most diverse communities across the nation, letting humankindness lead the way.

Overview

You have a purpose, unique talents and now is the time to embrace it, live it and put it to work. We value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Responsible for implementing and managing Patient Access' strategic and operational objectives. Serves as a subject matter expert in Patient Access functions for both hospital and physician services. Performs highly complex assignments with minimal direction from the Director.

• Acts as a liaison with physicians, patients, ancillary departments, nursing staff, finance and all other hospital departments, insurance companies, government regulatory agencies or outside entities when problems occur, problem solves and corrects all day-to-day operational problems.
• Take initiative; plans and manages tasks proactively; uses good judgment in decision making, prevents or minimizes conflicts, brings conflicts to acceptable level of consensus utilizing good  negotiation skills
• Develop and approve various learning and educational tools for all new initiatives, workflows and new hire training, using the organization's web-based online learning platform and/or in-class curriculum. Including weekly notifications, maintaining Patient Access SharePoint site, and payer master maintenance.
• Lead training sessions for all claim edit, account, patient, and charge review work queues that Patient Access is responsible for (hospital and professional).
• Identify and share trends with leaders and end-users to create a friendly learning environment.
• Grow and enhance all new hire and refresher training needs for all revenue cycle functions: HB, PB, SBO, Cash, Customer Service.
• Assists in writing and annual review of policies and procedures.
• Maintains, advises and implements all procedural workflows regarding ADT and scheduling systems.
• Coordinates training and educational efforts with all key stakeholders regarding upgrades or new module implementations.
• Co-chair the Application Steering Committee Sub-Group, Chair the Joint Referrals Committee.
• Advise, participate and review modern technology introduced into Patient Access.
• Recommend policy/procedure changes, workflow updates and participate in RFP process as appropriate. 

This position is remote.

Qualifications

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

• 2 years experience in a hospital and/or physician patient access environment to include experience with registration and scheduling of inpatients, outpatients, surgery cases, emergency department patients and physician office visits.
• Intermediate computer skills and proficiency in MS Word, PowerPoint, Excel and Outlook Physician and/or hospital billing experience, preferred. Epic experience highly desired 
• Certified Healthcare Access Associate CHAA or CHAM - Required within one year of hire.
• High school diploma or GED requred
• Bachelor's degree in Business Management, Administration or similar, preferred

Physical Requirements - Sedentary work -(prolonged periods of sitting and exert up to 10lbs force occasionally)

Your Connected Community

At CommonSpirit Mountain Region, we believe in the healing power of humanity and serving the common good through our dedicated work and shared mission to celebrate humankindness. 

CommonSpirit Mountain Region’s Corporate Service Center is headquartered in Centennial, CO where our corporate leaders and centralized teams support our hospitals, clinics, and people – including marketing, human resources, employee benefits, finance, billing, talent acquisition/development, payor relations, IT, project management, community benefit and more. Many of our centralized teams offer a remote work option which supports a healthy work-life balance while still providing a culture of collaboration and community where incredible people are doing incredible things every day. 

Our Total Reward Offerings

We believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs. Designed with your well-being in mind, we offer: 

• Several Medical, Dental, & Vision options.
• Spending Accounts including a Dependent Care FSA that can include an employer contribution
• Retirement account options with a generous employer match
• Tuition Reimbursement
• Student Loan Forgiveness, and so much more!

View more on our benefits HERE.

Pay Range