Strategic Customer Success Specialist
We’re looking for a highly organized, proactive, and people-oriented Strategic Customer Success Specialist to partner with our Strategic Customer Success Managers (CSMs) in delivering a world-class experience to our most important accounts. In this role, you’ll be a key part of the customer-facing team—joining virtual visits, supporting strategic initiatives, and ensuring the customer journey runs smoothly at every stage.
The Specialist serves as a complement to the onsite Strategic CSM presence, building strong relationships through virtual touchpoints and providing an additional layer of support that drives consistent, high-quality customer outcomes. You’ll have exposure to complex accounts, industry-leading technology, and strategic conversations, while collaborating across Implementation and Support teams to keep customers moving forward.
What You'll Do:
- Act as a consistent, customer-facing partner through virtual visits, check-ins, and project follow-ups.
- Coordinate with Strategic CSMs to ensure seamless coverage—onsite and virtual—for high-value accounts.
- Own administrative and tactical tasks such as:
- Updating customer project plans and trackers
- Scheduling meetings and capturing detailed notes
- Documenting action items and ensuring timely follow-through
- Help monitor customer health signals and track support tickets or key deliverables.
- Collaborate with Implementation Managers, Engagement Managers, and Product Support to move projects forward.
- Escalate risks or blockers to the Strategic CSM or Manager, Customer Success.
- Continuously look for ways to optimize workflows and enhance the customer experience.
What We Look For:
- 3+ years of experience in a customer-facing role, ideally in Customer Success or Technical Account Management.
- Passion for helping people and solving problems in a structured, repeatable way.
- Highly organized and detail-oriented—you don’t let tasks fall through the cracks.
- Clear and professional communication, both written and verbal.
- Comfort with ambiguity and shifting priorities in a high-growth environment.
- Experience in construction, MEP, field services, or SaaS is a plus.
Compensation:
- $105,000 - $120,000 base salary range + annual bonus
- Generous equity grant, become an owner in our company!
- Macbook computer provided
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events like BBQs and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
About BuildOps
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Mediafly is hiring an experienced Customer Success leader to manage and scale CSMs, improve retention and adoption, and drive customer-centric initiatives for its revenue enablement platform.
Worth Ross is hiring a part-time, detail-oriented Concierge in downtown San Antonio to provide excellent resident-facing service and manage front-desk operations on weekend mornings.
Support clinical review workflows at Telligen by coordinating medical information, communicating review decisions, and ensuring data integrity in a hybrid in-office role.
Driveway is hiring customer-focused agents and coordinators at our Medford Care Center to support online vehicle sales, purchases, delivery dispatch, and customer satisfaction.
Lead Elitek’s remote diagnostics team in Plano, supervising technicians and performing advanced diagnostics, programming, and calibrations to support repair partners nationwide.
Provide remote phone, chat, email, and ticket-based customer support for a publisher of customized student readers, leveraging prior teaching and customer service experience.
Support Starlink customers in Hawthorne as a bilingual Spanish Customer Support Associate, troubleshooting technical issues and shaping support processes for a fast-growing team.
Join Justworks as a Customer Support Advocate, Admins to deliver empathetic, expert support on payroll, benefits, compliance, and product use for small-business administrators and executives.
HopSkipDrive is hiring a Client Support Specialist to provide empathetic, multi-channel technical and account support for clients and caregivers across its ride platforms.
Lead and mentor a remote team of Customer Success Managers at a high-growth online education company focused on improving client outcomes, retention, and scalable SOPs.
Ryder is hiring an Account Customer Service Coordinator in New Albany, OH to manage client relationships, resolve jeopardy orders, and drive service improvements for assigned supply chain accounts (hybrid).
Be the welcoming front-line representative at 21c Museum Hotels Bentonville, managing check-ins/check-outs, reservations, guest inquiries and front desk operations with an art-forward hospitality approach.
BuildOps is the only all-in-one management software built specifically for the modern commercial specialty contractor. Focusing on trade contractors, BuildOps combines service, project management, and more into a single SaaS platform. Founded in 2...
18 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
