Receptionist - job 1 of 2

Location: San Francisco, California

Salary: $24,00 to $25.00 per hour

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes, and implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices in San Francisco, San Mateo, Los Angeles, and San Diego. We currently have over 400 staff members and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

Department Summary

Brilliant Corners’ People Operations Department provides our organization structure and the ability to meet its business needs through managing the company’s most valuable resources- its employees. People Operations key functions include talent acquisition; employee relations; payroll and benefits; people management; compliance; and organizational development.

Position Summary

The Receptionist is the first face a guest in our office sees – and it should be a positive one! We treat every visitor to our office with compassion & respect – we want each person to feel valued and seen. Our office is fun, friendly, and fast-paced, where every day is different. Therefore, we need someone who is flexible and can adjust to changes quickly and calmly. We work with underserved populations such as the homeless and re-entry populations so we are looking for someone who is comfortable working with different groups of people whose backgrounds may differ from their own. There is a heavy call volume and a steady flow of visitors to our office. The ability to multi-task and work with interruptions, conduct business with the highest confidentiality, and be physically on-site Monday to Friday from 8:30 am to 5:30 pm is required. This is a Non-Hybrid/Non-Remote Position.

Position Responsibilities

• Provides a warm and professional welcome for a diverse set of clients, partners, and vendors.
• Ensures that the reception area and elevator lobby are always clean and uncluttered.
• Accepts in-person rent payments from clients, writes out receipts, and secures payments in appropriate location.
• Assists clients who want to file a grievance and de-escalates situations as needed.
• Routes clients, partners, candidates, and vendors to the appropriate staff over the phone or in person.
• Problem solves to determine the best person to field the call. Also, answers general inquiries regarding our programs.
• Collects mail and distributes to appropriate program personnel.
• Maintains the employee contact list.
• Orders supplies for the kitchen, conference room and supply areas and ensures these areas are clean and well-stocked.
• Takes notes and coordinates meetings, as needed.
• Maintains visitor log, call log, and incident report log. 
• Other duties as assigned by the Office Manager, POPS (HR), or Compliance & Safety Manager as needed.
• Ability to work independently with minimal supervision after the first 90 days.
• Assist Finance/Accounting Department in accountability in receiving checks received in person, via mail or FED EX or UPS delivery for Finance/Accounting to pick up checks for proper processing.

Knowledge, Skills, and Abilities

 Required:

• Previous Reception or front desk experience with both in-person or over the phone client interactions.
• Strong verbal and written communication skills.
• Strong customer service skills with a diverse population. In this position, you will have direct exposure to high-need clients.
• Ability to remain calm and retain a sense of humor under stress.
• Strong interpersonal skills and ability to have difficult conversations.
• Positive outlook and initiative to be of assistance where needed.
• Ability to work independently with little to no supervision.
• Careful attention to detail.
• Strong time-management skills and awareness of critical deadlines.
• Ability to multi-task projects under deadline pressure.
• Proficiency in Microsoft Word, Microsoft Excel, and other typical office software programs. Comfortable with other computer software and systems.

 Preferred:

• High volume reception experience
• Ability to speak and understand Spanish
• Prior experience working with underserved populations
• Crisis management or conflict resolution experience

Physical Abilities:

• Physical ability and mobility to work in an office setting.
• Ability to stand or sit for prolonged periods of time.
• Occasionally stoop, bend, kneel, crouch, reach, and twist.
• Ability to lift, carry, push, and/or pull light to moderate amounts of weight up to 15 pounds.
• Ability to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard.
• Ability travel to other locations using various modes of private and commercial transportation (if needed)
• Ability to verbally communicate to exchange information.

Core Competencies

• Organizational Agility: Understands how the organization operates through formal and informal structures. Navigates dynamics, communicates rationale behind policies, and builds relationships to achieve goals

• Customer Focus: Proactively understands and meets others' needs through a service-minded approach. Builds trust, leverages insights, and provides responsive support to align with evolving requirements

• Written Communications: Crafts clear, compelling content for diverse audiences. Adapts style, ensures alignment with brand voice and DEI principles to engage readers and drive outcomes

• Informing: Clearly communicates relevant information among parties, synthesizing data into summaries. Elevates issues, provides timely updates to support solutions and keep partners informed

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.  

• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.  

• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.  

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day.  Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Salary range for this position is $24.00 to $25.00 per hour This position is being offered at $24.00 to $25.00 per hour.

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

·        Health Care Plan (Medical, Dental, & Vision)

·        Retirement Plan (With 5% Match)

·        Life Insurance (Basic, Voluntary and AD&D)

·        Paid Time Off (Vacation, Sick & Public Holidays)

·        Family Leave (Maternity, Paternity)

·        Short Term & Long Term Disability

·        Training & Development

·        Wellness Resources