Business Development and Client Success Manager

About Bots Unlimited

Bots Unlimited is a San Antonio based product development and hardware company that designs, produces, and supports high performance technology for drones, robotics, automation, and edge AI systems. We create advanced camera modules, long range wireless solutions, embedded compute platforms, and propulsion electronics, working closely with trusted manufacturing partners to deliver reliable hardware with a globally resilient supply chain. We also provide customers with supply chain support and manufacturing services to help bring complete products to market.
We operate in a fast moving, execution focused environment where team members own their work end to end and are trusted to manage themselves with a high level of accountability. Our team values initiative, clear communication, and a strong sense of responsibility, qualities that let us move quickly and ship production-ready hardware.
If you thrive in a setting where you can take full ownership, solve complex challenges, and build products used in real world scenarios, we may be the right fit for you!

Position Overview

Bots Unlimited LLC is seeking a driven Business Development & Client Success Manager to lead new customer acquisition, manage long-term client relationships, and expand strategic accounts across robotics, UAS, IoT, industrial automation, and embedded-electronics markets.

This role owns the full client lifecycle—from initial outreach, qualification, and SQ/RFQ generation through quoting, negotiation, post-sale support, reorders, and long-term scaling. You will work directly with engineering, design, and manufacturing teams to ensure our NDAA-compliant modules and embedded hardware solutions meet real-world application needs, and you will help customers transition from prototype evaluation to volume production.

This position will work directly with engineering, production, and supply-chain teams to understand custom requirements, support client projects, and ensure successful delivery.  The BD/Client Success Manager will travel for client meetings, trade shows, industry events, supplier visits, and relationship building up to 50% of the time.

We are looking for highly self-managed individuals who thrive in fast-paced environments and enjoy building technical relationships in emerging hardware markets. Your work will directly impact revenue growth, client satisfaction, and long-term business visibility.

Business Development & New Sales

• Identify, pursue, and qualify new business opportunities across robotics, UAS, IoT, industrial automation, and embedded-electronics markets.
• Own the full sales cycle: lead generation, technical discovery, proposal development, SQ/RFQ quoting, negotiation, and closing.
• Collaborate with engineering and manufacturing teams to validate feasibility, cost, lead-times, and pricing accuracy.
• Manage and expand a robust sales pipeline; deliver quarterly and annual growth targets.
• Represent Bots Unlimited at trade shows, industry events, and client meetings to communicate product capabilities and create new relationships.

Client Success & Account Management

• Serve as primary point of contact for client onboarding, day-to-day communication, and long-term account development.
• Oversee production orders, reorders, and recurring business; ensure coordination across supply-chain, manufacturing, and quality teams.
• Support custom hardware needs including module modifications, white-labeling, or application-specific adaptation.
• Conduct regular account reviews to monitor satisfaction, forecast reorders, and identify upsell/cross-sell opportunities.
• Provide proactive client support, escalations, and follow-through to ensure reliable supply-chain execution and positive customer experience.

Travel

• Willingness for frequent travel for client meetings, trade shows, industry events, supplier visits, and relationship-building activities as needed.

Required Qualifications

• 3–7 years of sales, business development, account management, or client success experience in B2B hardware, electronics, embedded systems, or adjacent technical fields.
• Strong familiarity with SQ/RFQ processes and ability to understand technical hardware specifications (embedded modules, sensors, connectivity components, motors).
• Ability to communicate effectively with engineers, procurement teams, operations, and executive stakeholders.
• Proven ability to close deals, drive new revenue, and manage long-term accounts or contract-manufacturing relationships.
• Strong organizational and documentation skills; comfortable managing multiple pipelines and accounts simultaneously.
• Understanding of supply-chain concepts including lead-times, MOQ, volume scaling, and production scheduling.
• Experience using CRM systems and sales-tracking tools.
• Self-driven, highly organized, and able to work cross-functionally with engineering, supply-chain, manufacturing, and customer success teams.

Preferred Qualifications

•  Industry familiarity with robotics, UAS, IoT, embedded systems, or automation hardware.
• Understanding of NDAA compliance, secure-electronics requirements, or hardware sourcing regulations.
• Experience supporting custom hardware builds, white-labeling, or engineering-driven product adaptations.
• Ability to forecast demand, plan reorder cycles, and support volume transitions from prototype to production.

Physical and Mental Requirements

• Ability to sit and/or stand for periods of time. 
• Ability to use a keyboard, mouse, and other equipment with or without accommodation(s). 

• Ability to maintain awareness during business hours. 

• Ability to lift 15 pounds.

• Excellent written and verbal communication and good command of the English language. 

• Ability to learn and memorize routine tasks. 

• Reasonable accommodations will be provided to any person with a disability to be able to perform the essential job functions of this position. 

• Company retains the right to change or assign other duties as required for this position.  

Why Join Us

• Work directly with emerging technologies across embedded hardware, sensing, connectivity, and mobility platforms.
• Be in a high-impact role, owning relationships from first contact through long-term sourcing and scaling.
• Collaborate closely with engineering, design, supply-chain, and manufacturing teams — and influence product decisions and customization opportunities.
• Participate in cutting-edge embedded hardware programs across robotics, UAS, IoT, and automation industries.
• Competitive compensation with performance incentives tied to new business creation, reorder growth, and long-term account success.

Selection Process

• Hiring team reviews applications 
• 15-minute pre-screen with recruiter 

• 30-minute phone screen with the hiring manager 

• Take home project 

• In-person or video interview with hiring team 

Benefits

• Comprehensive medical plans with Rx
• 100% employer paid dental and vision insurance premiums
• Automatic 401k employer contribution with vesting
• Paid vacation and personal time off
• 11 Paid holidays
• 5 days of sick leave

We are an equal-opportunity employer and prohibit discrimination and harassment against any employee or applicant because of race, color, gender (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state, or local law.