Resort Training and Development Manager
Job Description
Must relocate Southeast United States. Range $80,000 to $100,000 plus relo allowance.
The Training and Development s responsible for designing, implementing, and managing all learning and development initiatives to enhance the colleague experience and drive operational excellence. This role ensures employees are equipped with the job-specific skills, service mindset, and expertise required to deliver exceptional guest experiences.
DUTIES & RESPONSIBILITIES:
Lead the execution of property-wide learning and development programs, including Forbes Five-Star training, new hire orientation, compliance training, and leadership development.
Ensure all colleagues understand and embody luxury hospitality service standards, aligning training programs with Forbes Five-Star expectations.
Assess training needs and curate relevant content, such as training manuals, digital resources, and instructional videos, to support colleague growth.
Facilitate engaging and interactive training sessions using various methods, including in-person workshops, e-learning modules, and on-the-job coaching.
Ensure all colleagues receive essential compliance training, including safety, ethics, and legal requirements.
Collaborate with department managers to create a monthly departmental learning and development
Qualifications
3+ years of experience in Learning & Development, Human Resources, or Training roles, preferably in luxury hospitality.
Strong facilitation, coaching, and presentation skills.
Experience in a Forbes-rated property or a deep understanding of Forbes Five-Star standards is highly preferred.
Excellent communication and interpersonal skills to engage employees at all levels.
Strong organizational and time management skills, with the ability to balance multiple training initiatives.
Proficiency in Microsoft Office and e-learning platforms.
Additional Information
Great Travel Job
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