Workplace Experience Manager

It’s rare that a new asset class is born. Nevertheless, we’re witnessing exactly that with the rise of crypto. Over just the last few years, crypto has evolved from an embryonic $50B market to a growing $3T+ juggernaut. At Bitwise, we believe that crypto has reached a turning point, and is headed north of $10T over the next few years.  

This is an exciting moment for Bitwise as a firm. For seven years, we have established a track record of excellence managing a broad suite of index and active solutions across ETFs, separately managed accounts, private funds, staking solutions, and hedge fund strategies. This year, we crossed $12B in client assets and are growing quickly. Thousands of financial advisors, family offices, and institutional investors partner with Bitwise to understand and access the opportunities in crypto. We are known for providing unparalleled client support through expert research and commentary, a nationwide client team of crypto specialists, and deep access to the crypto ecosystem.  

Currently, Bitwise is a close-knit team of 90+ professionals. Think of us as a mix of an asset manager and a tech start-up. We’re backed by some of the most accomplished investors in venture capital and veterans of the financial services world. We love working together, we love what we do, and we’re excited about what’s ahead.

We are seeking a high-impact Workplace Experience Manager to lead both the New York office operations and firm-wide shared services strategy. This role ensures a professional and inclusive environment in NYC, managing all daily facilities, budgets, and cultural initiatives. You will also directly manage the San Francisco Office Manager and standardize scalable operational processes across the entire firm. The ideal candidate offers progressive administrative leadership and proven success in implementing complex, multi-location workplace systems.

• Office Management - New York
• Lead as the Office Manager for the New York office, ensuring a seamless, professional, and well-supported environment for all colleagues and guests by coordinating space planning and reservation needs, visitor welcoming/support, and proactively communicating essential office policies, practices and information.
• Lead day-to-day office operations including: ordering daily office lunches, managing office and equipment repairs, temperature control, office and meeting room cleanliness, maintaining a positive and effective relationship with property management, and other tasks and responsibilities as needed for effective office operations.
• Lead execution of office events, team gatherings, and cultural initiatives that reflect the New York team’s unique identity while aligning with broader firm values. Foster an inviting, inclusive and collaborative environment that reflects our mission and values.
• Manage the New York Office budget (including facilities, events, and supplies) and monitor expenses to ensure cost efficiency.
• Partner with IT and Facilities vendors to ensure seamless workplace functionality (WiFi, security access, equipment, onboarding, off boarding, etc.).
• Ensure the New York office facilities and operations are in compliance with all local safety, accessibility and operational regulations. 

• Firm-Wide Workplace Leadership
• Provide direction and oversight for the firm's shared services responsibilities, including the direct management and development of the San Francisco Office Manager.
• In collaboration with supporting teams (HR, Finance, IT, Compliance, Admin, etc.) lead the development, documentation, standardization and execution of internal operational processes in order to provide clarity and consistent practice across the firm (e.g. facilities planning, remote/hybrid work practices, workplace safety/security, guest/welcome programs, meeting management, mail, gifting, on/offboarding, etc.).
• Provide backup administrative support to the Administrative Team during PTO and other peak work times, ensuring seamless operations and continued productivity. This includes managing schedules, coordinating meetings, preparing documents, and handling correspondence to maintain efficiency in the absence of primary administrative staff.
• Build a scalable operating model for the shared services and facilities function that can adapt to future growth, new office openings, and potential global expansion.
• Proactively identify and assess shared services needs across offices and implement data-driven, cost-effective, and efficient solutions.
• Serve as a key operational partner to the HR team, ensuring that all workplace and shared service practices support a positive, compliant, and inclusive firm culture.
• Support business continuity planning and emergency response protocols in partnership with supporting teams.

• 5+ years of progressive experience in administrative leadership including office management and operations, ideally within professional services, financial services, or fast-paced/start-up, high-growth environments.
• Proven success leading, managing, and mentoring administrative staff, including experience managing other office/operations managers, across multiple locations.
• Successful track record of successfully designing, documenting, communicating and implementing firmwide operational systems and processes.
• Demonstrated experience with budget management, financial forecasting, and contract negotiation with key facilities and operations vendors.
• Strong organizational, project management, and vendor management skills.
• Excellent communication and interpersonal abilities, with a talent for building trust across multiple offices, hybrid/global teams and levels.
• Ability to balance firmwide consistency with respect for local office cultures.
• Comfort working closely with all levels of the organization and with handling sensitive information with discretion.
• Proficiency in office technology platforms (Google Workspace, Slack, Zoom, etc.).
• NYC-based, with the ability to be in the New York office during core hybrid days (Tuesday - Thursday) and as needed. Willingness to travel occasionally (e.g., 1–4 times per year) to other office locations as needed. 

• Compensation: $110,000-$160,000 salary
• Equity compensation as a component of all offers
• Health insurance, including dental and vision plans
• Health, Dependent Care, and Commuter Flexible Spending Accounts
• Paid Parental Leave
• Life insurance; short- and long-term disability plans
• Company funded 401(k) plan, no matching required
• Unlimited PTO
• 10 paid company-wide holidays
• Office spaces in San Francisco and New York
• Meals and snacks provided in the office
• Paid company cell phone
• Bitwise “Buddy” program (30-day new-hire success program)
• Annual birthday and anniversary gifts
• Company-wide events including the annual holiday party
• Internal Women of Bitwise group with fun events

Bitwise is an equal opportunity employer. We are committed to building a team of people with a variety of backgrounds, perspectives, and skills. It is the policy of Bitwise to ensure equal opportunity. All candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics.